behavior

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By: Evergage     Published Date: Nov 18, 2013
Evergage increases conversions by helping your website respond in real-time with personalized messages to people based on where they clicked and who they are – all without coding.
Tags : real-time web personalization, data driven marketing, data driven messaging, user engagement, one-to-one marketing, personalized marketing, dynamic content, smart messaging
     Evergage
By: IBM     Published Date: Nov 12, 2013
Customers’ expectations have never been so high. Yet, leaders at many banks and financial institutions still fail at providing a smooth, personalized, timely and relevant experience throughout channels. By leveraging the increasing amount of data about customers, bankers can create information to constantly improve their understanding of product usage, profitability, risk, buying behavior and financial needs. Access this white paper today to learn about expert solutions that can help you reinvent your business operations and create a customer-focused company. Read on now to explore more.
Tags : business operations, business process management, bpm, process automation, smarter process, banking, financial services
     IBM
By: Adobe     Published Date: Nov 07, 2013
Aberdeen's Insights provide the analyst's perspective on the research as drawn from an aggregated view of research surveys, interviews, and data analysis.
Tags : adobe, aberdeen group, analyst insight, technology tools, buying behavior, customer experience management, cem, buyer interactions
     Adobe
By: Adobe     Published Date: Nov 07, 2013
Mobile platforms will act as a catalyst for the next generation of connected experiences. In particular, smart apps connected to products and CRM systems will emerge. In 2013, leading marketers will anticipate the longer-term mobile disruption and shift from tactical efforts to more transformative mobile strategies.
Tags : adobe, forrester, mobile trends, interactive marketing professionals, marketing control, mobile platforms, crm systems, transformative mobile strategies
     Adobe
By: ServiceSource     Published Date: Nov 01, 2013
How strong is your renewal program? Are you able to predict and analyze your performance correctly? ServiceSource® believes that the real yardstick of renewal performance lies in a comprehensive set of key performance indicators (KPIs) that can tell a much broader story. Over the last 13 years and over 145 engagements, we’ve identified these twelve critical factors for successfully measuring and growing your renewal revenue. This whitepaper provides a detailed overview of those KPIs.
Tags : reducing customer churn, servicesource, maximize revenue, essential kpis, renewal opportunity, renewal results, sales process, performance drivers
     ServiceSource
By: Salesforce.com     Published Date: Oct 28, 2013
The ability to deliver exceptional customer experiences is proving to be a business differentiator – in fact, organizations that have a more mature customer experience strategy report between 10-20% greater impact on revenue generation outcomes than less mature businesses. This white paper reveals how your organization can better respond to changing consumer behaviors, needs, and expectations regarding customer experience and touch points.
Tags : custom service, contact center, supporting technology, customer service trends, best practices
     Salesforce.com
By: IBM     Published Date: Oct 22, 2013
Service Virtualization For Dummies, IBM Limited Edition written by industry analysts Marcia Kaufman and Judith Hurwitz, shares how to deliver higher quality software by increasing the efficiency and effectiveness of your testing
Tags : ibm, service virtualization, service volatility, identifying services to virtualize, testing phases, enternal sources, implementing services, measuring roi
     IBM
By: Conductor     Published Date: Oct 21, 2013
Download this paper to learn five vital behaviors that propel SEO within an organizaition. Increase your ability to drive internal SEO knowledge, support, and collaboration - and by extension, success.
Tags : seo, search engine optimization, driving search, successful seo, seo initiatives
     Conductor
By: Genesys     Published Date: Oct 16, 2013
Changes in customer behavior and expectations are causing organizations to make dramatic shifts in how they engage with customers. The requirements for a world-class contact center in this new environment have also shifted. In this white paper you’ll find five key steps to keep in mind when building a world-class contact center in today’s rapidly changing customer landscape.
Tags : contact center, customer service, customer relationship management, technology, business process management, bpm, crm, enterprise applications
     Genesys
By: IBM     Published Date: Oct 15, 2013
Understanding customer behavior can be as inscrutable as a foreign language unless you use analytics to decipher it.
Tags : ibm enterprise marketing management, emm, predictive analytics, visual exploration, likes and dislikes, collecting customer data, monitor customer behavior, understanding individuals
     IBM
By: IBM     Published Date: Oct 15, 2013
Good marketing is like a conversation. You have to listen to your customers. In our connected world, that means listening to the data they generate in their interactions with your brand.
Tags : enterprise marketing management, emm, capitalize market, data driven marketing, data collection struggle, data trails, customer behavior, mistargeted market
     IBM
By: IBM     Published Date: Oct 15, 2013
How behavioral analytics fuels more personalized marketing
Tags : increasing marketing value, improve returns, optimize websites, personalized marketing, web analytics, provide specific insights, personalization process, web marketers
     IBM
By: Virgin Pulse     Published Date: Oct 03, 2013
Launching an employee wellness program and watching it take flight doesn't always mean you'll knock it out of the park. To have a measurable impact on health and well-being — and boost the bottom line — you need to sustain engagement for years. You also need to broaden your focus beyond just physical wellness. Download this paper to learn how you can have healthier, happier, more productive employees, and lower healthcare costs.
Tags : employee wellness, employee wellness program, sustained engagement, employee behavior
     Virgin Pulse
By: Dell Software     Published Date: Oct 03, 2013
Download Beyond Web Analytics: Understanding the why behind the what of online customer behavior and see how Foglight User Experience Management can help your business better understand your customers’ online behavior and increase customer conversions.
Tags : web analytics, foglight, dell, user experience management, customer behavior tracking, customers, best practices, increase customer conversion
     Dell Software
By: Dell Software     Published Date: Oct 03, 2013
To see how UEM has turned into “the most effective transformer for better IT business alignment,” download User Experience Management and Business Impact – A Cornerstone for IT Transformation today.
Tags : web analytics, foglight, dell, user experience management, customer behavior tracking, customers, best practices, increase customer conversion
     Dell Software
By: Dell Software     Published Date: Oct 03, 2013
Industry analysts EMS interview three users of Foglight from Dell to underscore the appeal of UEM, its essential value to IT, as well as Foglight versatility in supporting UEM’s multiple facets. Download How Foglight Makes User Experience Management a Reality: Three Case Studies today.
Tags : web analytics, foglight, dell, user experience management, customer behavior tracking, customers, best practices, increase customer conversion
     Dell Software
By: Oracle     Published Date: Oct 02, 2013
Nucleus Research examines new technologies and tools that are improving sales managers’ ability to measure and enhance the performance of their sales teams. Nucleus sees the future of sales performance management as integrated with CRM and collaboration technologies, enhancing managers' ability to provide real-time coaching and motivation in context to drive better sales behaviors and, ultimately, better sales results.
Tags : oracle, sales performance, nucleus research, crm, collaboration technologies
     Oracle
By: Webroot     Published Date: Sep 18, 2013
This FAQ tells you how to move beyond the old trade-off between anti-malware effectiveness and speed. It answers questions such as what is wrong with conventional approaches, which includes the inability of clients to perform signature matching operations on today’s more than 70 million malware variants. It also discusses how the cloud and behavioral detection overcome the limitations of signature-based approaches. Finally, it answers questions about how cloud solutions can offer specific benefits such as: • Improving speed by offloading pattern matching from endpoints • Eliminating large signature downloads • Stopping zero day attacks
Tags : antivirus, anti-malware, scanning speed, the cloud, behavioral detection, security
     Webroot
By: Webroot     Published Date: Sep 18, 2013
This white paper describes how new threats have stretched the capabilities of “fat client” security architectures to the limit, making it impractical to keep endpoints updated with signatures for all the new viruses. It discusses how a revolutionary approach is making traditional antivirus obsolete by replacing bloated clients and large signature downloads with: • Cloud/client architecture • Journaling and rollback • Behavioral recognition of malware These improve performance and effectively address the new threat environment, which includes protecting against zero day threats.
Tags : cloud architecture, behavior recognition, security, antivirus, journaling, rollback, malware, software development
     Webroot
By: Salesforce.com     Published Date: Sep 16, 2013
Learn how the future of sales performance management is integrated with CRM and social collaboration and how this will help managers provide real-time coaching and motivation in context to drive better sales behaviors and, ultimately, better sales results. Download now.
Tags : sales performance management, crm, social collaboration, drive sales, nucleus research, best practices, enterprise applications, data center
     Salesforce.com
By: IBM     Published Date: Sep 11, 2013
Learn how mining data from social media can be a significant way for your bank to gain insights into customer mindsets and behavior by using advanced analytics tools from IBM
Tags : social business, banking, mining data, social media, analytics, customer
     IBM
By: Bronto     Published Date: Sep 09, 2013
Data about your buyers is extremely valuable. It can be used for targeted remarketing that drives repeat purchases and engaged, loyal customers. When it comes to collecting and using data related to purchases on your site, how do you compare?
Tags : purchase data, buyer data, buyer behavior
     Bronto
By: Webroot UK     Published Date: Sep 05, 2013
Webroot SecureAnywhere Business - Endpoint Protection offers a revolutionary approach to malware protection. It brings together Webroot's innovative file pattern and predictive behavior recognition technology, with the almost limitless power of cloud computing, to stop known threats and prevent unknown zero-day attacks more effectively than anything else. Read this white paper to learn about ultimate performance and minimal management security software from Webroot.
Tags : webroot, secureanywhere, business, software, security software, revolutionary software, predictive behavior, known threats
     Webroot UK
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