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By: BMC ESM     Published Date: Jul 17, 2009
Listen to this conversation with Doug Mueller to learn how standards and processes have evolved to bring us the service desk of today and tomorrow. Discover what changes in direction surprise even Doug as he builds architecture for efficient service desks. Doug's enthusiasm for taking the service desk to the next level is noticeable in this podcast, and you just might come away with some new perceptions of the service desk of the future.
Tags : service desk, architecture, podcast, cto, bmc, podcast, customer service levels, outsource
     BMC ESM
By: Numara Software     Published Date: Jul 16, 2009
Delivering world class customer service in today’s fast paced business environment is becoming more difficult as information and data requires instant access.
Tags : footprints, numara, blackberry, mobile, service desk, on-the-go, slas, service level agreements
     Numara Software
By: Numara Software     Published Date: Jul 16, 2009
Find out how Numara Track-It! can help you build better processes, manage organizational knowledge and solve problems quickly. Keep issues from falling through the cracks and efficiently manage help desk requests as well as other processes that require request management: • Optimize help desk efficiency with easy to use systems • Empower customers with self service • Improve productivity with automated alerts, notifications and assignments • Reduce diagnostic time with knowledge management • Reduce resolution time with asset and work order history
Tags : help desk, track it, numara, customer management, best practices, customer satisfaction, self service, knowledge management
     Numara Software
By: Numara Software     Published Date: Jul 16, 2009
Discover how Numara® Track-It!® helps you avoid unplanned service interruptions, lost revenue and customer dissatisfaction due to unmanaged change. With change management capabilities, you will have the flexibility and management tools you need.• Implement change control • Reduce time and effort while improving productivity and compliance • Leverage your IT investment with a fully integrated change management solution • Improve customer satisfaction • Adhere to best practices in IT change management • Reduce the cost of IT services
Tags : help desk, track it, numara, customer management, best practices, customer satisfaction, self service, knowledge management
     Numara Software
By: VMS     Published Date: Jul 16, 2009
This paper analyzes case studies aimed to determine how changes in public discussion (unpaid media) correlate to changes in business outcomes. It focuses on analyzing tonality and message, and how they modify the effect of pure media coverage volume in correlations against outcomes.
Tags : vms, media coverage, public relations, business outcomes, product sales, prescription volumes, medical procedure codes, customer preference
     VMS
By: IBM ILOG.     Published Date: Jul 14, 2009
Financial services managers must revisit the quality of their risk management capabilities while reducing cost through more efficient operations. Often, unique leverage can be found with improved business process management, policies and exception-based decisions.  Hear three industry experts discuss how banks are using BRMS to meet the demand for speed, control, and profits.
Tags : ibm, financial, quality, risk, management, cost, reduce costs, effiency
     IBM ILOG.
By: IBM ILOG.     Published Date: Jul 14, 2009
How-to vidoes explain the inner workings of JRules and BRMS, from writing rules to invoking decision services.  Become an instant expert!
Tags : ibm, jrules, brms, video, rules, decision making, services, systems
     IBM ILOG.
By: IBM ILOG.     Published Date: Jul 14, 2009
Increase success at point-of-contact with more frequent and focused cross-sell and upsell improve customer and partner satisfaction with better service and support. Increase revenue, profitability and wallet-share through greater acceptance. Improve auditability with consolidation of siloed and divisional approaches. Learn more today!
Tags : ibm, ilog brms, objective, organization, automate, experience, interaction, companys best sales customer service
     IBM ILOG.
By: IBM ILOG.     Published Date: Jul 14, 2009
Financial services managers must revisit the quality of their risk management capabilities while reducing cost through more efficient operations. Often, unique leverage can be found with improved business process management, policies and exception-based decisions.  Hear three industry experts discuss how banks are using BRMS to meet the demand for speed, control, and profits.
Tags : ibm, health, healthcare, customer, service, private, epxperience, insurance
     IBM ILOG.
By: IBM ILOG.     Published Date: Jul 14, 2009
Much of the value of BRMS is achieved when it is combined with a larger SOA strategy and BPM. This video demonstrates clear requirements for reuse using the multichannel use case for retail banking.
Tags : ibm, brms, soa, bpm, video, demonstration, multichannel, banking
     IBM ILOG.
By: IBM ILOG.     Published Date: Jul 14, 2009
This white paper discusses one of the most effective ways to extend CRM functionality to competitively enhance your customers' experiences. By using business rules as a non-disruptive extension to your existing CRM system, you will facilitate highly personalized, flexible and consistent interactions in real time at the point of contact. Learn more today!
Tags : ibm, crm, functionality, customer, efficiency, system, flexible, atm
     IBM ILOG.
By: VeriSign Incorp.     Published Date: Jul 13, 2009
Enhance your online brand with trusted security from VeriSign.  In this paper you will gain insights on how to encrypt sensitive information and help improve customer confidence. Learn more today!
Tags : verisign, phishing, extended validation, ev ssl, ssl, encryption, online safety, online security
     VeriSign Incorp.
By: VeriSign Incorp.     Published Date: Jul 13, 2009
Online visitors are becoming ever so wary about transacting online.  One way to reassure them about transacting on your site is to make sure you have the latest in SSL on your site.  Read this guide to learn about the latest in SSL. Learn more today!
Tags : verisign, trust, seal, trust mark, ssl, extended validation (ev) ssl
     VeriSign Incorp.
By: Netviewer     Published Date: Jul 10, 2009
Business travel is coming under closer scrutiny: In Germany alone, companies spend approximately 50 billion euros on business travel every year. To partially offset this expense, many companies are replacing business trips with online meetings. With this technology, customers and partners are able to communicate with images and audio over the Internet, while special presentation functions reinforce the personal aspects of a meeting. Software licenses, Webcams, and headsets are worth the investments. Companies that use Web meetings discover new methods of collaboration and reduce their own output of greenhouse gases.
Tags : netviewer, vdr, german travel management, online meetings, roi, business travel, greener, webcams
     Netviewer
By: IBM     Published Date: Jul 09, 2009
The product portfolio decisions you make today will determine whether your company is relevant tomorrow. With such a fine line between success and failure, now is the time to make product portfolio decisions based on fact-not guesswork, political agendas, intuition or the opinions of the loudest voice in the room. Learn more today!
Tags : ibm, value driven, product portfolios, rational software, value, portfolio management, customer value, value maximization
     IBM
By: Numara Software     Published Date: Jul 09, 2009
Discover the unparalleled flexibility of Numara FootPrints 9 for the service desk, as well as the unique process automation capabilities for the service desk and beyond IT. You'll also learn about the fast-to-implement ITIL® service lifecycle workflow automation capabilities in Numara FootPrints 9. Ensuring a quick return on your investment, Numara FootPrints offers a very short time to production and easy customization - all without any programming. Learn more today!
Tags : numara, it service management, service, footprints, it budgets, cost cutting, flexible, itil
     Numara Software
By: Numara Software     Published Date: Jul 09, 2009
With Numara FootPrints for Customer Service, an award-winning, 100% web-based customer service management solution, you can deliver breakthrough service to customers throughout the world faster, and enhance the quality of your web-based service desk, with less effort than today, and at a low total cost of ownership. Learn more today!
Tags : numara, footprints, service excellence, customer experience, hosting service, call center, it service management, call volume
     Numara Software
By: Numara Software     Published Date: Jul 09, 2009
In this informative webinar, you will learn about the challenges of implementing configuration management along with suggestions on how to get started, and best practices to ensure success. You will also learn how Numara® FootPrints® Configuration Management, with its fast implementation, practical approach to implementing configuration management and automated integration to auto-discovery tools, takes the pain and time out of creating and maintaining a functional CMDB. Learn more today!
Tags : configuration management, cmdb, numara, footprints, auto-discovery tools, hardware, itil, service management
     Numara Software
By: Numara Software     Published Date: Jul 09, 2009
This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs - all integrated into your service management workflow. Learn more today!
Tags : itil v3, numara, footprints, service catalog, service request, service management, call volume, it budget
     Numara Software
By: Salesforce.com     Published Date: Jul 09, 2009
Mobile access to Salesforce CRM is one of the easiest ways to get the most from your Salesforce CRM investment. To get started right, follow the tips in this document. It's an approach that's yielded great results for hundreds of customers.
Tags : salesforce, salesforce crm, crm, customer relationship management, mobile, best practices
     Salesforce.com
By: HP     Published Date: Jul 08, 2009
Read this white paper to learn how scalable and efficient blade server enclosures can meet your business needs. Learn more today!
Tags : it outsourcing, hp bladesystem, sllas, uptime, itoncommand, customer applications, data center, space
     HP
By: Sitecore     Published Date: Jul 08, 2009
This whitepaper discusses the need to target outcomes and focus on building a complete, 360-degree view of your customers -- who they are, where they came from, what they do, and how you can best meet their needs.
Tags : sitecore, customer experience, lifecycle management, web content management, analytics, crm, emarketing, email marketing
     Sitecore
By: SAP     Published Date: Jul 07, 2009
How do you know what to do to protect your current business and identify areas of future growth? How do you balance opportunity with risk? This paper helps answer those essential questions.
Tags : sap, crm, supply chain management, enterprise resource planning, erp, business intelligence, information management, enterprise performance management
     SAP
By: ClickSquared     Published Date: Jul 07, 2009
Learn how by achieving a 360-degree view of customer interests, markets can achieve unprecedented levels of: *Personalization, *Timing, *Relevance, *Cost-efficiency, *Accountability
Tags : clicksquared, interactive relationship marketing, lifecycle, irm, web 2.0, granular personalization, analytical marketing models, database marketing
     ClickSquared
By: ClickSquared     Published Date: Jul 07, 2009
With interactive relationship marketing, businesses can build relationships that captivate and motivate prospects and customers across an entire buying lifecycle, while providing measurable results. The digital platform these programs run on should support a long-term vision for the role of IRM, encompassing a complete range of services and facilities in an integrated management and communication systems. Learn more today!
Tags : clicksquared, digital marketing, interactive relationship marketing, irm, lifecycle, marketing intelligence, it foundation, web 2.0
     ClickSquared
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