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By: Pega     Published Date: Jun 21, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems.
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     Pega
By: Pega     Published Date: May 25, 2016
Organizations are constantly turning to IT solutions to streamline their operations and processes and gain efficiencies. Business Process Management solutions is one area gaining traction inside enterprises as they look to making their workflow more effective and more capable to an ever changing business environment. According to Gartner, BPM-platform-based case management frameworks are configurable "apps" meant to help solution architects accelerate the delivery of unique and flexible case management solutions. Gartner evaluated 11 providers in this growing market segment including Pegasystems. Download this Gartner Magic Quadrant analysis for BPM platform-based case management frameworks and gain a better understanding of the solutions offered by each BPM vendor.
Tags : business optimization, business strategy, network management, business applications, best practices, business process management, solutions
     Pega
By: Pega     Published Date: May 25, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems. Download this Gartner Magic Quadrant analysis and gain a better understanding each vendors’ CRM Customer Engagement Center solutions.
Tags : best practices, customer support, business intelligence, business optimization, customer engaement
     Pega
By: Oracle     Published Date: Feb 10, 2016
Good supply chain management is essential to your operational efficiency, customer centricity, compliance, carbon footprint, and ultimately, your overall success. If handled correctly, your supply chain should improve customer service—along with the reputation of your brand—and boost your bottom line. But, as with many areas of business, the rules of the game are changing. What’s changing? Well, everything. New regulations, increased buyer expectations, shorter product lifecycles, fluctuations in demand, new market entrants, more ethical supplier management, poor visibility of globalized supply chains—all these things, and more, are testing the limits of the traditional supply chain model. The simple truth is that the way things used to be done, and the solutions that enabled it, are no longer up to the job. Today, organizations need levels of flexibility, integration, and visibility that are beyond what those systems were designed to deliver.
Tags : oracle, supply chain leaders, cloud migration, supply chain management, operational efficiency best practices, it management, data management
     Oracle
By: K2     Published Date: Jan 07, 2016
We’re experiencing a data explosion. By 2020 the data we create and copy annually will reach 44 trillion gigabytes.1 As this data disseminates into the workplace, companies add hardware and software systems to store, protect and manage it all. While data can help solve business problems, data is most helpful when it reaches those who can use it. Companies need to build Microsoft SharePoint apps that integrate with other line-of-business (LOB) systems so users can take full advantage of this data explosion. But the reality of creating apps that integrate data across organizational systems presents an intimidating challenge. To integrate multiple isolated data sources into an application that transforms data into useful information requires technical expertise, coding and ongoing maintenance. Integration also raises security and governance concerns. So it’s no surprise that only 47 percent of SharePoint users have connected their SharePoint apps with other systems.2 As a result, nearly
Tags : microsoft sharepoint, data integration, security, sharepoint solutions, networking, it management
     K2
By: OnBase by Hyland     Published Date: Jun 10, 2015
The role of enterprise content management (ECM) as a centralized document repository is well established. However, the value of ECM increases exponentially when it is leveraged as an information hub between line-of-business (LOB) systems to facilitate key processes, keep data in sync and maximize investments in existing applications.
Tags : enterprise content management, ecm, enterprise information hub, line of business systems, it management, enterprise applications, data management
     OnBase by Hyland
By: Worldpay     Published Date: Apr 29, 2015
In 2014, the UK saw online sales exceed £10bn per month. For small businesses, getting online is a great way to increase revenue. However, there’s no escaping the fact that small e-retailers are most at risk of suffering a data breach and that breaches are increasing. It is your responsibility to keep the card payment data of your customers safe and a failure to secure your systems could be a costly mistake which leads to penalty fines, lost custom and bad publicity. Worldpay is the leading payments provider in the UK and Europe. Whilst Worldpay has fewer businesses suffering data breaches, compared to our market size, we have a unique oversight on most UK card data breaches. We have compiled our insight and advice into this guide so all businesses, new or old, can ensure they are prepared.
Tags : ecommerce, payments, online payments, small business, fraud, security, card payments, card data, pci dss, e-retail, data breach, hacking, sql injection, malicious web shells, cyber security, sme
     Worldpay
By: Soonr     Published Date: Sep 03, 2014
Business happens at the speed of “right now” across departmental, physical, geographical and organizational lines. Secure, anywhere, anytime access to the most up-to-minute business content ensures that employees, partners and customers can do business faster. Neither remote VPN access nor cloud-only sharing solutions provide the flexibility, security, and universal access required to support today’s business. What’s needed is a solution that offers the benefits of cloud-based file access along with the control and manageability of local file systems. Discover the Soonr Hybrid Cloud Sync and Share Solution that preserves existing file server infrastructure, while delivering complete mobile file sharing and collaboration capabilities.
Tags : soonr, cloud, sync and share, security, solutions, business support, vpn access, cloud sharingsoonr, network storage, file sharing, cloud file sharing, hybrid cloud, mobile file sharing, efss, it management, hybrid it, sync and share, vpn access, networking
     Soonr
By: IBM     Published Date: Aug 06, 2014
With disastrous data breaches in the headlines, retail executives need to re-think the dangers of their digital environment. What are the best ways to protect the business? Keeping ahead of attackers will require a combination of systems defense, analytics and the ability to react quickly
Tags : ibm, retail, data, security, digital, defense, analytics
     IBM
By: IBM     Published Date: Feb 27, 2014
Organizations developing products and systems in industries such as automotive, aerospace and defense, medical devices and consumer electronics are undergoing a transformation driven by the rapid growth in functionality delivered by software and electronics. This paper outlines an approach for using this shift to gain a competitive advantage.
Tags : ibm, ibm software, systems engineering, business agility, smart products, traceability, engineering information, collaboration, engineering disciplines, business objectives, change management, compliance standards, systems age, engineering process, information integration, communication, it management
     IBM
By: IBM     Published Date: Oct 10, 2013
The IBM mobility solution helped PHS Group improve productivity by five percent, streamline operations and speed cash collections rates while significantly decreasing paper and printer systems costs. PHS Group plc (PHS) provides workplace maintenance and cleaning services to more than 250,000 business customers in 300,000 locations in the United Kingdom and Ireland.
Tags : phs group, service capabilities, mobility solutions, ibm, united kingdom, improve productivity, streamline operations, cash collections, paper and printing, workplace maintenance, ireland, business customers, business productivity, printing systems, services
     IBM
By: ShoreTel     Published Date: Oct 26, 2012
Today's IT investments require bottom-line, quantifiable truths and Unified communications (UC) is no exception. This whitepaper covers best practice tips on building a comprehensive business case for UC systems.
Tags : shoretel, unified communications, return on investment, uc solution, productivity, enterprise applications
     ShoreTel
By: Iovation     Published Date: Sep 25, 2009
Online businesses today face a daunting battle in combatting online fraud and abuse. Existing identity-based and credit risk scoring systems are being challenged by fraudsters and fraud rings. They capitalize on cheap identities they use to repeatedly target a business or industry. Using device identification to establish device reputations and expose repeat offenders and fraud rings changes everything.
Tags : software-as-a-service (saas) solution, device identification technology, discovery of hidden associations, fact-based fraud management, ip geolocation data, reputation sharing, audit logs, reputation trust rules, shared device reputation
     Iovation
By: Data Guard Systems     Published Date: Aug 21, 2009
Making the sale just doesn't do it anymore for success in the cellular retail business. Constantly, retailers are forced to create new streams of revenue. This document addresses the key points and benefits that cellular retailers need to know about accepting bill payments using CellularManager's All-in-One Bill Pay Suite.
Tags : collaborative commerce, cellular retailer, business management, ebusiness, sales & marketing software, online bill pay, telecom, telecommunications, cell phone, cellular manager, ecommerce, ebusiness, data guard, data guard systems
     Data Guard Systems
By: MessageLabs     Published Date: Jul 02, 2009
This whitepaper looks at the value of email and outlines the issues and concerns of IT Managers involved in managing and maintaining business critical emails systems. Learn more today!
Tags : messagelabs, email manager, email, it management, microsoft exchange server, viruses, spyware, spam, disaster recovery, compliance
     MessageLabs
By: Microsoft Dynamics     Published Date: Nov 06, 2008
Microsoft® recently researched the experience of nearly 200 companies with more than 250 PCs that have deployed one or more of the applications in the Microsoft Dynamics line of business management solutions. Among these companies, whose attitudes to technology tended to be more forward looking than usual, a common issue was rapid growth. The pain points most often cited were manual processes that cause mistakes and inefficiencies, the need for more functionality, an inability to scale to support growth, integration problems, especially with the growing number of customer and partner systems, and a lack of operational insight. This white paper explores the experience of these companies in more detail to help you understand how you can use Microsoft Dynamics to support rapid growth and drive business success.
Tags : microsoft dynamics, crm, compliance, security, enterprise applications
     Microsoft Dynamics
By: Microsoft Dynamics     Published Date: Nov 06, 2008
Microsoft® recently researched the experience of nearly 200 companies with more than 250 PCs that have deployed one or more of the applications in the Microsoft Dynamics line of business management solutions. Among these companies, whose attitudes to technology tended to be more forward looking than usual, the most common issue was the need for modern systems. The pain points most often cited were manual processes that cause mistakes and inefficiencies, integration problems with other systems (both internal and external), lack of operational insight, and legacy software support and customization issues. This white paper explores the experience of these companies in more detail to help you understand how you can use Microsoft Dynamics to modernize your business processes and drive business success.
Tags : microsoft dynamics, crm, compliance, enterprise applications
     Microsoft Dynamics
By: Microsoft Dynamics     Published Date: Nov 06, 2008
Microsoft® recently researched the experience of nearly 200 companies with more than 250 PCs that have deployed one or more of the applications in the Microsoft Dynamics line of business management solutions. Among these companies, whose attitudes to technology tended to be more forward looking than usual, a common issue was growth via mergers and acquisitions (M&A). The pain points most often cited were non-integrated, overlapping systems, an inability to scale to support growth, the need for more functionality, and a lack of operational insight. This white paper explores the experience of these companies in more detail to help you understand how you can use Microsoft Dynamics to support your company’s growth via M&A and drive business success.
Tags : microsoft dynamics, crm, compliance, global functionality, enterprise applications
     Microsoft Dynamics
By: HP     Published Date: Oct 09, 2008
In an effort to stay ahead of the competition, companies have poured capital resources into information technology. In many cases, this has been done on a group-by-group basis, with each line of business creating its own infrastructure silo. Each silo had its own systems, servers, storage, licenses, and support teams—and each shouldered the total cost of owning and operating a standalone infrastructure.Learn more by downloading this paper.
Tags : mission critical, it virtualization, storage, data management
     HP
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