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By: ttec     Published Date: Oct 16, 2019
In an age of tech-savvy customers and self-service channels, do companies still need to invest in contact centre and staff to provide support? The answer is, yes. Consumers have been trained to find the information they need on their own online or with their mobile device. But when they do pick up to the phone and reach out to customer service, they expect representatives to solve what are often complex questions. They expect human interactions. This enormous shift in which customer service representatives are perceived as a last resort puts increased pressure on contact centre associates who already have the odds stacked against them. The staff must be trained to quickly handle issues that frequently require access to a wide variety of information, but a lack of investment means many associates are often unprepared and lack the right resources to help customers. To change the outcome, customer service representatives need the right training and tools to not only understand the issue,
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     ttec
By: Adobe     Published Date: Oct 10, 2019
Marketers focus more on the top of the sales funnel, while sales reps close deals at the bottom of the funnel. As markets move prospects down the funnel and prepare them to be sold to by the sales team, they create better prospects for the sales team to engage with.
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     Adobe
By: KPMG     Published Date: Oct 09, 2019
Complying with financial and economic sanctions is likely to pose new challenges after Brexit. Explore the issues with KPMG experts Karen Briggs and Neal Dawson, with Maya Lester QC and Arjun Ahluwalia, Head of Sanctions Advisory at HSBC UK. Listen now to discover: • Details of current sanctions policy and post-Brexit implications • How financial and economic sanctions impact the private sector • How manage compliance better by using sanctions technology.
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     KPMG
By: Apptio     Published Date: Oct 09, 2019
Cloud migration is consistently one of the top priorities of technology leaders across the world today, but many are overwhelmed by trying to plan their cloud migration, struggling to prioritize workloads and unsure of the cost implications. Download this white paper to discover the 5 key steps for cloud migration based on the best practices of today’s most successful IT leaders: - Baseline TCO resources (cloud, on-premises, hybrid) - Map current on-premises resources to cloud offerings - Evaluate and prioritize migration strategy - Calculate migration costs - Define success metrics
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     Apptio
By: GoCardless     Published Date: Oct 08, 2019
The PSD2 is the 2nd EU Payments Service Directive. The directive builds on three key areas of legislation first brought in with the original 2007 Directive. These areas include increased consumer rights in payments, creating a level playing field by bringing into scope the regulation of third-party access to account information and enhanced security. Enhanced security refers specifically to a set of requirements called Strong Customer Authentication (SCA). These requirements have far-reaching implications for any business with an online presence. This guide will explore SCA, who and what it affects and how businesses can prepare for the requirements taking effect.
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     GoCardless
By: Mimecast     Published Date: Oct 02, 2019
If you are an moving to or already using Office 365 then it’s essential for you to formulate a plan toward a risk-free cyber resilience experience. Cyber resilience requires you to prepare for the before, during and after an attack/outage/incident. Doing so will protect your organization from security threats, compliance concerns, unplanned outages and more. To mitigate concerns and form a resilient strategy you have to first KNOW the risks. The right third-party solution can ensure email is protected against advanced cyberattacks and guarantee service availability SLA – all while leveraging your investment in Microsoft Office 365™. But, what are the key areas of concern around Office 365 email you should be aware of? Read what Microsoft Office Apps and Services MVP J. Peter Bruzzese has to say about the key features and functions you need to address security, data assurance and continuity for Office 365 email – and what to look for in a single solution that does it all.
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     Mimecast
By: ttec     Published Date: Oct 01, 2019
In an age of tech-savvy customers and self-service channels, do companies still need to invest in contact centers and staff to provide support? The answer is, yes. Consumers have been trained to find the information they need on their own online or with their mobile device. But when they do pick up to the phone and reach out to customer service, they expect representatives to solve what are often complex questions. They expect human interactions. This enormous shift in which customer service representatives are perceived as a last resort puts increased pressure on contact center associates who already have the odds stacked against them. The staff must be trained to quickly handle issues that frequently require access to a wide variety of information, but a lack of investment means many associates are often unprepared and lack the right resources to help customers. To change the outcome, customer service representatives need the right training and tools to not only understand the issue,
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     ttec
By: Datastax     Published Date: Sep 27, 2019
Smartphones, smart cities, smart homes, smart cars—IoT has triggered a data explosion, and not every enterprise is prepared to handle it. Beyond collecting and analyzing the increasing volume of data, organizations must figure out how to manage the velocity of that data, as well as how to integrate it with multiple data sources. And that’s just scratching the surface of the IoT challenge. To extract business value out of this inpouring of data, and to take full advantage of IoT boosted by new 5G technology, IT organizations must consider five key technologies. In this ebook, you’ll learn about these five technologies and their benefits. To continue to develop and scale your IoT-driven applications, your infrastructure needs to be able to handle sensor data at velocity, keep data close to the edge, maintain 100% uptime, and make it easy to extract business value. The insights you’ll discover in this ebook will not only help you prepare your organization for this reality; they’ll also
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     Datastax
By: Oracle     Published Date: Sep 26, 2019
When you unify data across your organisation, supply chain management and planning becomes more holistic and accurate. You get a real time view of supply and demand, with intelligent insights into new opportunities for business growth. This video explains the opportunities waiting for any supply chain manager who is ready to embrace connected data. Prepare for data leadership. Watch our video now.
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     Oracle
By: Oracle     Published Date: Sep 25, 2019
When you unify data across your organisation, supply chain management and planning becomes more holistic and accurate. You get a real time view of supply and demand, with intelligent insights into new opportunities for business growth. This video explains the opportunities waiting for any supply chain manager who is ready to embrace connected data. Prepare for data leadership. Watch our video now.
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     Oracle
By: Selligent Marketing Cloud     Published Date: Sep 24, 2019
The main rule for acing your back-to-school marketing is basically the same as any math or history exam: Come prepared. And in 2019, with so much digital technology in the hands of consumers, it also helps to be willing to experiment. Make sure to keep an eye on results throughout the season and focus on what works. With a flexible omnichannel platform like Selligent Marketing Cloud, you can make changes on the fly and adjust your initiatives as needed, also supported by marketing-specific A.I.
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     Selligent Marketing Cloud
By: HP Inc.     Published Date: Sep 16, 2019
Around the world, IT teams are answering calls from frantic employees, concerned about error messages, blue screens, viruses and unexpected accidents. When it comes to technology, you can’t always predict what’s going to happen. But you can be prepared for when these problems arise.
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     HP Inc.
By: VeriShip     Published Date: Sep 16, 2019
It happens every year – the General Rate Increase. As carriers increase their shipping rates to keep pace with the economy, shippers try to adjust and factor the annual increase into their business model. But there’s more to GRI than meets the eye. The GRI is just one of many variables in your shipping costs, and misjudging the GRI and other cost increases that might come along with it can be catastrophic to your bottom line if they are not managed properly. With smart planning, however, you can control these costs and protect your profits.
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     VeriShip
By: MuleSoft     Published Date: Sep 09, 2019
Well-designed APIs, created along with a holistic integration strategy with Anypoint Platform, create a seamless omnichannel experience that customers want and businesses need. To deliver a reliable and unified experience more quickly, companies must adopt a new approach that involves an omnichannel architecture. Across industries from healthcare to banking to retail, MuleSoft is powering omnichannel strategies that result in faster time to market, improved customer satisfaction, and increased revenue. Watch this webinar, including a demo, to learn how to: Take an API-led approach to omnichannel that enables companies to deliver a unified experience 5x faster Leverage Anypoint Exchange to enable consistency by design through the reuse of integration assets across channels, translating to a consistent experience for your customers Prepare for the future (and future channels) with support for different deployment models with a single, unified platform Presented by: John Withers, Produ
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     MuleSoft
By: SAS     Published Date: Sep 05, 2019
Impending IFRS 17 regulation will overhaul accounting standards for insurers, primarily in the European Union, Asia, Latin America and Canada. Greater detail, transparency and comparability will give analysts and investors more insight into a company’s financial health than ever before. For most insurers, the transition to IFRS 17 will have a visible impact on financial statements and key performance indicators – and not in a good way. Implementing the IT architecture for it will be a serious undertaking. This white paper explains why insurers should be taking action now to prepare for the new requirements, and what to look for in an IFRS 17 solution.
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     SAS
By: Workday     Published Date: Sep 05, 2019
In today’s evolving financial environment, your jurisdiction needs a flexible system built to adapt. The County of Placer chose to ensure that its constitutions receive timely, transparent services at all times with a cloud-based ERP system. Watch this webinar replay to learn about the benefits of the cloud for government agencies. Discover how you can get your jurisdiction into the cloud and prepared for the future.
Tags : government agency, cloud, future, cloud based erp
     Workday
By: FinancialForce     Published Date: Aug 20, 2019
Are you prepared for the new Revenue Recognition standards? For most organizations, implementing the new standards will be a complex project that demands significant planning and coordination. The CFO Guide to Rev Rec outlines challenges and solutions as you transition your organization to the new standards, and how a cloud application can help position your company for a smooth, successful changeover.
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     FinancialForce
By: Dataguise     Published Date: Aug 20, 2019
Co-presented by Dataguise and Amazon Web Services (AWS), this webinar looks at ways this highly regulated industry uses cloud-based technology to manage data governance and data privacy compliance across multiple services within AWS, including S3, RDS, Aurora, and Redshift. This is especially important given new data privacy laws set forth by the General Data Protection Regulation (GDPR) and the California Consumer Protection Act (CCPA) of 2018. You’ll learn specific steps to take toward successful data privacy compliance.
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     Dataguise
By: Iovation     Published Date: Aug 02, 2019
Aite Group’s second Payment Services Directive (PSD2) Research Report, commissioned by iovation, a TransUnion Company, provides an in-depth analysis of how those in the payment services and e-commerce market should prepare to handle the new strong customer authentication (SCA) requirements under PSD2. See the results of the actual market status in Europe regarding the main changes that PSD2 will bring to the e-commerce payments market. This complimentary, custom report, PSD2: Advent of the New Payments Market in Europe, will teach you what Aite Group concluded after interviewing 20 payments executives from European banks, other PSPs, merchants, payment networks and industry experts.
Tags : payment services directive, psd2 regulation
     Iovation
By: Iovation     Published Date: Aug 02, 2019
Learn about the second Payment Services Directive (PSD2), and its expected impacts on the payment services and e-commerce market. Find out what you need to prepare to handle the new strong customer authentication (SCA) requirements under the PSD2.
Tags : what is psd2, sca requirements, data privacy, privacy by design, pseudonymization
     Iovation
By: Workday     Published Date: Jul 30, 2019
College is supposed to prepare you for the real world. But today’s economy reinvents itself rapidly, resulting in a disconnect between what college provides and what employers expect. So how can institutions reimagine coursework to better prepare students for what’s next? Join this discussion with author Jeff Selingo to hear how today’s higher-education institutions can keep up, including perspectives from two that are leading the way
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     Workday
By: Workday     Published Date: Jul 30, 2019
Looking to start the evaluation process for a new technology provider? This complete guide for midsize organizations walks you through how to prepare for your evaluation and what your company should look for in a vendor, so you can be confident in your search and selection. Read the guide now.
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     Workday
By: Workday     Published Date: Jul 30, 2019
Blockchain is no longer just some mysterious technology built for Bitcoin. Organizations are using blockchain technology to solve today’s fast-moving business challenges and prepare for what the future brings. Read this report to learn how you can benefit from blockchain.
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     Workday
By: IBM APAC     Published Date: Jul 19, 2019
Disruption to data availability has the ability to cripple an organisation, and in the consumer goods market, restricted access to data could cause goods to take longer to get to market. To prepare for data outages, it is imperative that businesses have effective backup and recovery solutions in place to minimise downtime and maintain functionality. This case study examines how PT Wings Surya, a leader in the Indonesian consumer goods market, was able to increase business uptime, cut the time taken to run backup jobs from 8 to just 2 hours, and reduce backup costs by 60%.
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     IBM APAC
By: Commvault ABM Oct     Published Date: Jul 17, 2019
5 backup necessities for the modern enterprise: Flexibility Automation Modern Cost-Effective Active
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     Commvault ABM Oct
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