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By: Genesys     Published Date: Jun 08, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with Microapps
Tags : ai solutions, customer experience
     Genesys
By: CrowdStrike     Published Date: Jun 06, 2018
Who Needs Malware? How Adversaries Use Fileless Attacks to Evade Your Security Learn how fileless techniques work and why they present such a complex challenge. The arms race between cybersecurity vendors and determined adversaries has never been more heated. As soon as a new security tool is released, threat actors strive to develop a way around it. One advanced threat technique that is experiencing success is the use of fileless attacks, where noexecutable file is written to disk. The 2017 Verizon Data Breach Investigations Report found that 51 percent of cyberattacks are malware
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     CrowdStrike
By: Cisco EMEA     Published Date: Jun 01, 2018
What if defenders could see the future? If they knew an attack was coming, they could stop it, or at least mitigate its impact and help ensure what they need to protect most is safe. The fact is, defenders can see what’s on the horizon. Many clues are out there—and obvious. The Cisco 2018 Annual Cybersecurity Report presents our latest security industry advances designed to help organizations and users defend against attacks. We also look at the techniques and strategies that adversaries use to break through those defenses and evade detection. The report also highlights major findings from the Cisco 2018 Security Capabilities Benchmark Study, which examines the security posture of enterprises and their perceptions of their preparedness to defend against attacks.
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     Cisco EMEA
By: Sauce Labs     Published Date: May 30, 2018
In an age where your users demand no-fail experience, continuous testing has become a mission critical component for engineering teams of all sizes. However, while this topic was once discussed at lower levels, the conversation has made it all the way to the C-suite. No matter your industry, if your team isn’t thinking about testing at a high level, then there is a chance that you are missing out on revenue due to flawed app functionality, delayed releases and slowed innovation. It is important to understand the business benefits of continuous testing and automation to avoid these outcomes, and make the changes necessary to set your applications up for success.
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     Sauce Labs
By: Infosys     Published Date: May 22, 2018
When products are bought off the shelf, they are easy to price. But what happens when every product has to be configured to create an entirely bespoke solution? Our client manufactured sophisticated industrial machinery that needed to be configured to each customer, which made each quote a complex task. Sales teams had to somehow translate the customers' complex requirements into a solution; selecting the right products, features, and components; and ensuring that the end result would be not only compatible but also deliverable. Also, the quote frequently had to include various offer variations and price points. The conversation about pricing could only begin once all of this had been discussed, agreed upon, and approved.
Tags : sales, customer, product, manufacturer, customer, solutions
     Infosys
By: Dell EMC     Published Date: May 21, 2018
Office technology continues to become ever more powerful, versatile, and efficient, including display technology, which has made incredible strides in performance, functionality, agility, precision, and color. Dell is at the forefront of this rapid evolution of high-performance displays with innovative, award-winning monitors with a wide range of sizes, features, and price points.
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     Dell EMC
By: Cisco EMEA     Published Date: May 15, 2018
Your employees, customers, and partners need the ability to connect and collaborate, at any time, from any location—across time zones or simply across the conference table. And those workplaces are expanding faster than ever, powered by mobile and cloud usage that makes virtual meetings essential. With scalable and secure voice, video, and content sharing, real-time collaboration can happen anywhere. Staying connected can lead to improved productivity and faster decision-making, as well as better customer service. But only if the technology offers a seamless experience and is intuitive enough to drive user adoption. While the need for better meetings is universal, not all conferencing tools are the same. Choosing the wrong tool could actually decrease productivity by wasting valuable meeting time troubleshooting the technology, or by providing a negative experience that will deter users from embracing it. This is especially true in situations where poor meeting quality could impact
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     Cisco EMEA
By: Hewlett Packard Enterprise     Published Date: May 11, 2018
IIDC erwartet, dass bei Unternehmenskunden das Wachstum bei Flash-Speicher weiterhin höher als bei rotierenden Festplatten ist und dass die ausgelieferte SSD-Kapazität jedes Jahr um mehr als 75 % ansteigt.2 Eine mögliche Ursache dafür ist, dass die Preise schneller sinken als erwartet. Eine aktuelle Studie zeigt, dass Flash in Bezug auf die Gesamtbetriebskosten über einen Zeitraum von vier Jahren gesehen das kostengünstigste Medium für alle Speicherumgebungen ab 2016 sein wird.3 Die Gesamtbetriebskosten für Flash werden bis 2020 weiter sinken und einen ROI ermöglichen, bei dem Lösungen mit rotierenden Festplatten nicht mithalten können.
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     Hewlett Packard Enterprise
By: IBM     Published Date: May 09, 2018
Does the future of digital trust lie in artificial intelligence (AI)? Join the conversation between Valerie Bradford, product marketing manager at IBM Security, and Andras Cser, vice president and principal analyst serving security and risk professionals at Forrester, to discover how AI is changing the landscape of digital identity. Key takeaways: Understand how AI is helping organizations respond to current changes in the threat landscape. Examine how companies are using AI to establish trust in digital identities. Hear how AI is changing the end-to-end customer journey by improving the digital experience.
Tags : digital trust, security, digital identity
     IBM
By: IBM     Published Date: May 04, 2018
A dversaries, and cybercriminal organizations in particular, are building tools and using techniques that are becoming so difficult to detect that organizations are having a hard time knowing that intrusions are taking place. Passive techniques of watching for signs of intrusion are less and less effective. Environments are complicated, and no technology can find 100 percent of malicious activity, so humans have to “go on the hunt.” Threat hunting is the proactive technique that’s focused on the pursuit of attacks and the evidence that attackers leave behind when they’re conducting reconnaissance, attacking with malware, or exfiltrating sensitive data. Instead of just hoping that technology flags and alerts you to the suspected activity, you apply human analytical capacity and understanding about environment context to more quickly determine when unauthorized activity occurs. This process allows attacks to be discovered earlier with the goal of stopping them before intruders are able t
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     IBM
By: IBM     Published Date: Apr 19, 2018
IBM DB2 with BLU Acceleration helps tackle the challenges presented by big data. It delivers analytics at the speed of thought, always-available transactions, future-proof versatility, disaster recovery and streamlined ease-of-use to unlock the value of data.
Tags : db2, data migration, ibm, oracle
     IBM
By: Oracle     Published Date: Apr 16, 2018
Los líderes empresariales quieren que los gestores financieros asuman el papel de conductores proactivos del negocio. Pero tu equipo ¿está preparado para esto? Ve cómo las soluciones de Finanzas de Oracle pueden apoyar la Jornada de la Modernización Financiera con tecnologías innovadoras que impactan directamente los procesos de negocio, ofreciendo alto desempeño, agilidad y evolución con diversas funcionalidades cada vez más alineadas a las necesidades de los usuarios de negocio.
Tags : como, aumentar, agilidad, equipo, financiero, reducir
     Oracle
By: Oracle     Published Date: Apr 16, 2018
Embora 89% dos líderes de marketing acreditem que devam fornecer uma experiência ideal aos clientes e, assim, criar um diferencial para seus produtos e serviços na era digital, apenas 20% acreditam cumprir com êxito esta premissa. Isso significa que existe uma dificuldade por meio dos profissionais de marketing em alcançar seu público em canais diferentes, o que resulta em taxas de conversão baixas, relacionamentos curtos com clientes e perda de receita. Veja como O Oracle Marketing Cloud oferece simplicidade para as equipes de marketing, voltado para os públicos relevantes e uma solução escalonável de TI
Tags : como, conversar, publico, diferentes, canais, marketing
     Oracle
By: Carbon Black     Published Date: Apr 11, 2018
Adversaries, and cybercriminal organizations in particular, are building tools and using techniques that are becoming so difficult to detect that organizations are having a hard time knowing that intrusions are taking place. Passive techniques of watching for signs of intrusion are less and less effective. Environments are complicated, and no technology can find 100 percent of malicious activity, so humans have to “go on the hunt.” Threat hunting is the proactive technique that’s focused on the pursuit of attacks and the evidence that attackers leave behind when they’re conducting reconnaissance, attacking with malware, or exfiltrating sensitive data. Instead of just hoping that technology flags and alerts you to the suspected activity, you apply human analytical capacity and understanding about environment context to more quickly determine when unauthorized activity occurs. This process allows attacks to be discovered earlier with the goal of stopping them before intruders are able t
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     Carbon Black
By: Carbon Black     Published Date: Apr 10, 2018
A dversaries, and cybercriminal organizations in particular, are building tools and using techniques that are becoming so difficult to detect that organizations are having a hard time knowing that intrusions are taking place. Passive techniques of watching for signs of intrusion are less and less effective. Environments are complicated, and no technology can find 100 percent of malicious activity, so humans have to “go on the hunt.” Threat hunting is the proactive technique that’s focused on the pursuit of attacks and the evidence that attackers leave behind when they’re conducting reconnaissance, attacking with malware, or exfiltrating sensitive data. Instead of just hoping that technology flags and alerts you to the suspected activity, you apply human analytical capacity and understanding about environment context to more quickly determine when unauthorized activity occurs. This process allows attacks to be discovered earlier with the goal of stopping them before intruders are able t
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     Carbon Black
By: Intercom     Published Date: Apr 05, 2018
Sales has changed – messaging and live chat is the new medium for initial sales conversations, not the phone calls or leisurely lunches of old. So how do you pick up on the essential signals and tones needed to build a connection with potential customers?
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     Intercom
By: SAS     Published Date: Apr 04, 2018
Location analytics is the process of integrating geographical data into business intelligence (BI) and analytics-led decision making. Location analytics creates meaningful insight from relationships found in geospatial data to solve a broad variety of business and social problems. Location data is found everywhere – with an item or a device, in a conversation or behavior, in machines or sensors, tied to a customer or competitor, attached to a database record or recorded from vehicles or other moving objects. Organizations want to take advantage of location data to improve decisions, create better customer engagement and experiences, reduce risks and automate business processes.
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     SAS
By: Payscale, Inc     Published Date: Apr 04, 2018
This is your crash course in the compensation language. Find all the terms you need to master any compensation conversation. You’ll be ‘comp’letely fluent in no time.
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     Payscale, Inc
By: Lookout     Published Date: Mar 28, 2018
Mobile devices have rapidly become ground zero for a wide spectrum of risk that includes malicious targeted attacks on devices and network connections, a range of malware families, non-compliant apps that leak data, and vulnerabilities in device operating systems or apps. Read the four mobile security insights CISOs must know to prepare for a strategic conversation with the CEO and board about reducing mobile risks and the business value associated with fast remediation of mobile security incidents.
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     Lookout
By: Adobe     Published Date: Mar 26, 2018
It’s iconic. Concrete sails riding gentle waves. A million subtly textured tiles reflecting “the mood of the harbor.”1 The Sydney Opera House is recognizable by nearly everyone, a structure so loved and venerated it stands “alongside the Taj Mahal, the Acropolis, and the Great Pyramids” as a World Heritage site, “a cultural site having outstanding universal value.
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     Adobe
By: Oath     Published Date: Mar 16, 2018
Everyone knows that content is crucial to attract, engage, and reach consumers. But while this may be true, it’s important to consider the medium involved. Right now, the format to beat is clearly video, with 51% of brands investing more in 2018 than the year prior.1 And with so many forms of video available, such as content, programmatic, and pre-roll, it’s important to understand how to use video for building both brand connections and direct response. Currently, video provides advertisers with a versatile medium to reach the audiences they want, where they want, to put the best spotlight on their story. But the question remains—what is the best way to reach your target, and how can you ensure they will pay attention to your message? Download this whitepaper to find out!
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     Oath
By: McAfee EMEA     Published Date: Mar 14, 2018
Machine learning is all around us, from our smart home applications to driverless automobiles. The efficiency of automated decision-making is changing the game in cybersecurity, expanding the capabilities of humans by sifting through enormous quantities of data and presenting it as actionable intelligence. Machine learning makes security teams better, and vice versa. Human-machine teams deliver the best of both worlds, allowing endpoint security to continually evolve to stop new attack tactics. Your team deserves the best that cybersecurity has to offer, and today the best endpoint security products leverage machine learning.
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     McAfee EMEA
By: Polycom     Published Date: Mar 13, 2018
With the increase in mobility and the growth of distributed teams, it’s essential that you select audio devices that offer the best flexibility, quality and reach needed to support collaboration anywhere on any device. To meet these requirements, Polycom offers a broad selection of easy-to-use, high-quality desk phones, conference phones, and applications. The phones support crystal-clear conversations and seamlessly integrate with a wide range of communication environments including open-SIP and Skype for Business and Office 365. This comprehensive guide will provide you: Guidance on selecting devices for different workspaces Information on the newest collaboration features and benefits Overview and comparison of the latest Polycom desk phones and conference phones
Tags : voice collaboration, communication environments, polycom, microsoft office 365, skype for business
     Polycom
By: Dell PC Lifecycle     Published Date: Mar 13, 2018
Fresenius Medical Care North America ist der führende Anbieter erstklassiger Gesundheitsleistungen für Patienten mit Nieren- und anderen chronischen Beschwerden. In den USA leben 640.000 Personen mit Nierenerkrankungen im Endstadium. Mehr als drei Millionen Menschen weltweit leiden an chronischem Nierenversagen. Über das branchenführende Netzwerk von 2.200 Dialysezentren in den USA, ambulanten Herz- und Gefäßlaboren und Notversorgungszentren – sowie Nordamerikas größtes Angebot an Krankenhaus- und Postakut-Versorgungsanbietern – sorgt Fresenius Medical Care North America für die koordinierte Behandlung für mehr als 180.000 US-amerikanischen Patienten.
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     Dell PC Lifecycle
By: Dell PC Lifecycle     Published Date: Mar 09, 2018
The Dell EMC All-Flash storage solution is versatile like a swiss army knife. They have a full suite of best-of-breed products that provide organizations the flexibility to meet their data storage requirements. They allow organizations to customize and choose across best-of breed solutions to meet their needs.
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     Dell PC Lifecycle
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