unified customer

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By: Arkadin     Published Date: Sep 11, 2013
Unified Communications (UC) transforms the workplace, making it more productive, efficient and effective. Hosted UC service providers remotely deliver and manage various communications services using shared resources enabling customers to consolidate and outsource much, or possibly all, of their communications and collaborations needs for a fixed monthly cost. This whitepaper details the top reasons to consider a hosted unified communication solution for your enterprise.
Tags : unified communication, unified collaboration, enterprise unified communication, hosted unified communication, hosted uc, hosted ucaas, uc total cost of ownership, uc tco, uc deployment, deploying uc, byod, arkadin, microsoft lync, collaboration solutions, conferencing solution, collaboration services, conferencing services, unified communication as a service, software development, it management
     Arkadin
By: Jive Software     Published Date: Jun 26, 2013
Balancing customer service quality and costs is an ongoing battle for most organizations. Superior service means higher labor spend, but shunting customers into long support queues and confusing self-help areas costs companies loyalty and retention. Conventional technologies don’t help much: They’re fragmented, with no unified view of customer interactions; they don’t provide effective peer-based support, leaving customers frustrated and dissatisfied; and they do nothing to improve retention, knowledge-sharing and overall enablement of service rep teams. Learn how social business tools eliminate the conventional cost/quality trade-offs.
Tags : customer service, customer service quality, customer experience
     Jive Software
By: Frost and Sullivan     Published Date: Jun 24, 2013
Register for this webinar to learn how a flexible delivery model can boost productivity and customer service.
Tags : cloud communications, unified communications, customer service, customer care, enterprise applications
     Frost and Sullivan
By: Interactive Intelligence     Published Date: Feb 14, 2012
Read what companies are doing to make PCC initiatives an integral part of their unified communications and customer retention strategies, from Mathew Erickson, senior product manager for outbound solutions at Interactive Intelligence,
Tags : 
     Interactive Intelligence
By: BlackBerry     Published Date: Jul 22, 2010
Unified Communications (UC) integrates multiple communications modalities and adds presence features to allow workers to communicate and collaborate more effectively with co-workers, customers and suppliers. Learn about the cost, productivity and reachability issues associated with increased enterprise mobility and the benefits and future directions of Mobile UC.
Tags : blackberry, mobility, smartphones, cell phones, mobile workforce, e-commerce, handset, fmc, telecom, touchpoint
     BlackBerry
By: Attivio     Published Date: Apr 07, 2010
The wealth and volume of content and data, including new applications and data sources, cloud computing, SaaS, email, SharePoint and public content, have made information integration more important than ever.
Tags : attivio, unified information access, voc, voice of the customer, customer service, crm
     Attivio
By: Genesys     Published Date: May 07, 2009
This white paper provides insights on the key attributes of SIP for customer service; how businesses can prosper with adoption of SIP; and flexible deployment strategies for migrating from TDM to VoIP. In addition, this paper will look at the available software, including relatively new arrivals such as unified communications, which can enhance a distributed customer sales and service strategy. Learn more today!
Tags : genesys, virtualization, ip migration, voip, sip, session initial protocol, voice over ip, customer service, ip network, data center, unified communications, internet engineering task force’s, ietf’s, enterprise applications
     Genesys
By: IBM     Published Date: Dec 30, 2008
This executive level brochure provides the strategy behind Information on Demand (IOD), the 5 entry points to IOD and includes a summary of the 2008, information market analyst Ovum’s independent evaluation of IBM's Information On Demand initiative which declared IBM to be at the "vanguard of the unified information management revolution." In this brochure customers will also learn how to optimize their business and create a sustainable competitive advantage.
Tags : information on demand, ibm, iod, optimize business, strategic asset, business value of information, soa, data management
     IBM
By: Syntapa     Published Date: Sep 30, 2008
In order to understand the key skills for your SharePoint consultant, you need to understand that SharePoint itself is not really the source of the complexity. Rather, it is the design of the deployment, the uses made of it, its part in an integrated, unified business system, and how you actually use it to deliver on business objectives which make it challenging. This understanding is ultimately going to make the difference between a happy ending and frustrated customers who end up giving SharePoint a bad name.
Tags : sharepoint, sharepoint server, collaboration, syntapa, consult, consultant, consultancy, it management
     Syntapa
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