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By: Zebra Technologies     Published Date: Sep 07, 2017
In the age of evolving shopper expectations and technology advancements, the global retail industry is in the midst of a profound shift in retail operations. To gain a deeper understanding of retailers’ focus, concerns and investment plans, Zebra conducted a global research study across a wide spectrum of retail segments, including: specialty stores, department stores, apparel merchants, supermarkets, electronics, home improvement and drugstore chains. The results of this study are shared in this 2017 Retail Vision Study.
Tags : inventory management, staff communication, guest safety, guest security, mobile ordering, payment solutions, loyalty/membership/rewards, access card printers
     Zebra Technologies
By: AlienVault     Published Date: Oct 20, 2017
This 2017 Spotlight report reveals the latest data points and trends in how organizations are leveraging Managed Security Services Providers (MSSPs) to augment, or in some cases completely outsource their security programs. You'll learn about key findings including: The predominant driver for organizations to consider managed security services The most critical capabilities organizations look for in MSSPs The most requested security services offered by MSSPs Key benefits respondents have achieved by partnering with an MSSP Whether you are evaluating using an MSSP, or are an MSSP yourself, download this report to gain valuable insights into how MSSPs are helping their clients improve their security posture.
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     AlienVault
By: Secureworks ABM UK 2017     Published Date: Oct 23, 2017
Cybercriminals can be goal-driven and patient, and they often have a singular focus, plenty of time and access to vast, modern technical resources. Both organized and forum-based criminals are working constantly to find innovative and efficient ways to steal information and money with the lowest risk to their personal freedom. If we wish to stay “one step ahead” of the threats detailed in this report, awareness of online criminal threats, techniques and markets is our best defense.
Tags : cyber security, cyber security framework, data security, firewall, general data protection regulation, incident and problem management, information security, intrusion detection
     Secureworks ABM UK 2017
By: Microsoft     Published Date: Oct 12, 2017
Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty. The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement.
Tags : customer service, customer loyalty, digital trends, multiple channels, microsoft
     Microsoft
By: Microsoft     Published Date: Mar 23, 2018
Expectations for Customer Service continue to rise around the globe. Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty. The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement.
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     Microsoft
By: AdRoll     Published Date: Dec 01, 2017
Last year, we found the vast majority of marketers are familiar with running programmatic campaigns. So when we surveyed over 1,300 marketers from Europe and North America this year, we shifted our focus and dove deeper into how they're thinking about the latest performance strategies across every stage of the marketing funnel. You will learn: • Why 57% of marketers are changing their attribution model this year • Why almost 40% of marketers spend a majority of their budgets on measurement alone • Why 69% of marketers are using dynamic email based on user behaviour • And more! See how you compare!
Tags : performance, marketing, professionals, channels, industry, advertising
     AdRoll
By: UBM Technology     Published Date: Sep 05, 2017
As the use of public cloud becomes a given, IT leaders must navigate the transition and advocate for improved management tools and methods.
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     UBM Technology
By: NetApp     Published Date: Sep 21, 2017
Emerging storage hardware and software enable I&O leaders to lower acquisition costs per terabyte and improve manageability. In additon to focusing on agility, automation and cost reductions, IT leaders should address the cultural changes and skill set shortages caused by digital business projects.
Tags : netapp, database performance, flash storage, data management, cost challenges, 2017 strategic roadmap, storage
     NetApp
By: UBM Technology     Published Date: Oct 19, 2017
Gain insight into what IT buyers look for when they go to events and how marketers can drive meaningful engagement with those buyers before, during, and after them.
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     UBM Technology
By: Dome9     Published Date: Apr 25, 2018
Organizations continue to adopt cloud computing at a rapid pace to benefit from increased efficiency, better scalability, and faster deployments. As more workloads are shifting to the cloud, cybersecurity professionals remain concerned about security of data, systems, and services in the cloud. To cope with new security challenges, security teams are forced to reassess their security posture and strategies as traditional security tools are often not suited for the challenges of dynamic, virtual and distributed cloud environments. This technology challenge is only exacerbated by the dramatic shortage of skilled cybersecurity professionals.
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     Dome9
By: Payscale, Inc     Published Date: Apr 04, 2018
As PayScale approaches a decade of collecting data from organizations on how they pay and how they manage the business of compensation, we’ve learned some things:
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     Payscale, Inc
By: LogMeIn     Published Date: Feb 27, 2018
Customer service organizations are struggling to react to the pace of innovation and the explosion of channels and devices. To get ahead of these challenges, AD&D pros must deeply invest in automation — automated answers, automated conversations, automated agent guidance, and automated end-to-end processes. They must also invest in intelligence to ensure automated technologies evolve and learn from prior interactions over time. Automation and intelligence quell the headcount increases. They will free agents from working on low-value or repetitive tasks, as they will only have to address highly complex customer scenarios or exceptions to standard operations. This also enables them to focus on building connections with customers to garner their satisfaction and loyalty.
Tags : customer, service, operations, optimization
     LogMeIn
By: Workday     Published Date: Jun 15, 2018
Looking for a trusted partner in financial management who has what it takes to lead your organization today and into the future? Get an analysis of the market, key recommendations for evaluating vendors, and more. Download your complimentary copy of Gartner Magic Quadrant for Cloud Core Financial Management Suites.
Tags : finance, management, gartner, cloud
     Workday
By: Workday Nordics     Published Date: Sep 19, 2018
Looking for a trusted partner in financial management who has what it takes to lead your organisation today and into the future? Get an analysis of the market, key recommendations for evaluating vendors, and more. Download your complimentary copy of Gartner Magic Quadrant for Cloud Core Financial Management Suites.
Tags : workday, workday technology, digital strategy for finance
     Workday Nordics
By: Workday DACH     Published Date: Feb 01, 2019
Suchen Sie einen zuverlässigen Partner im Finanzmanagement, der in der Lage ist, Ihre Organisation in die Zukunft zu führen? In dieser Marktanalyse erhalten Sie wichtige Empfehlungen zur Anbieterauswahl und vieles mehr. Laden Sie Gartner Magic Quadrant for Cloud Core Financial Management Suites kostenlos herunter.
Tags : finanzen, belegschafts technologie, digitale strategie
     Workday DACH
By: Genesys     Published Date: Jun 08, 2018
In Gartner’s 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide, Genesys has once again maintained a leadership position. Placed furthest among all vendors in completeness of vision for 10 years and counting, our position continues to validate our mission to power the world’s best customer engagement solutions for organizations of all sizes—both in the cloud and on-premises. And according to Gartner peer insights, customers agree. “Great implementation that was on-time and on-budget!” — CTO in the finance industry “Solid platform with a lot of features at a reasonable cost.” — IT Manager of Software Engineering in the Services Industry Get the report now to learn: • How contact center vendors compare and which quadrant they are aligned to • Analyst views on the strengths and cautions of all participating vendors • How to evaluate key criteria to guide your decision-making process
Tags : contact center, infrastructure, customer engagement, cloud, on-premises
     Genesys
By: Genesys     Published Date: Jun 13, 2018
Compare leading contact center infrastructure vendors. In Gartner’s 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide, Genesys has once again maintained a leadership position. Placed furthest among all vendors in completeness of vision for 10 years and counting, our position continues to validate our mission to power the world’s best customer engagement solutions for organizations of all sizes—both in the cloud and on-premises. And according to Gartner peer insights, customers agree. “Great implementation that was on-time and on-budget!” 1 — CTO in the finance industry “Solid platform with a lot of features at a reasonable cost.” 1 — IT Manager of Software Engineering in the Services Industry Get the report now to learn: • How contact center vendors compare and which quadrant they are aligned to • Analyst views on the strengths and cautions of all participating vendors • How to evaluate key criteria to guide your decision-making process
Tags : leadership, customer engagement, decision making
     Genesys
By: Genesys     Published Date: Jul 13, 2018
Compare leading contact center infrastructure vendors. In Gartner’s 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide, Genesys has once again maintained a leadership position. Placed furthest among all vendors in completeness of vision for 10 years and counting, our position continues to validate our mission to power the world’s best customer engagement solutions for organizations of all sizes—both in the cloud and on-premises. And according to Gartner peer insights, customers agree. “Great implementation that was on-time and on-budget!” 1 — CTO in the finance industry “Solid platform with a lot of features at a reasonable cost.” 1 — IT Manager of Software Engineering in the Services Industry Get the report now to learn: • How contact center vendors compare and which quadrant they are aligned to • Analyst views on the strengths and cautions of all participating vendors • How to evaluate key criteria to guide your decision-making process 1 Gartner Peer Insights rev
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     Genesys
By: Forcepoint     Published Date: Jun 06, 2019
Forcepoint recognized as a Visionary for 2nd year in a row, in the Gartner 2018 Magic Quadrant for NGFW Gartner has named Forcepoint sole Visionary in their 2018 Magic Quadrant for NGFW, for ability to execute and completeness of vision. According to Gartner, “In this mature market, vendors differentiate on feature strengths. Security and risk management leaders must consider the trade-offs between best-of-breed enterprise network firewall functions and risk tolerance.”*
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     Forcepoint
By: Google Apigee     Published Date: Jun 08, 2018
A must-read for IT professionals that provides a comprehensive analysis of the API management marketplace and evaluates 22 vendors across 15 essential criteria. APIs are the de-facto standard for building and connecting modern applications. But securely delivering, managing and analyzing APIs, data and services, both inside and outside an organization, is complex. And it’s getting even more challenging as enterprise IT environments grow dependent on combinations of public, private and hybrid cloud infrastructures. Choosing the right APIs can be critical to a platform’s success. Likewise, full lifecycle API management can be a key ingredient in running a successful API-based program. Tools like Gartner’s Magic Quadrant for Full Life Cycle API Management help enterprises evaluate these platforms so they can find the right one to fit their strategy and planning. Apigee is pleased to offer you a complimentary copy of the Gartner report. Access in-depth evaluations of API managemen
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     Google Apigee
By: Group M_IBM Q2'19     Published Date: Apr 03, 2019
The growing need for data governance, risk and compliance, data analysis and data value still drives strategic requirements in metadata management and the growth of its solutions. Data and analytics leaders can use this vendor evaluation to find the most appropriate solution for their organization.
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     Group M_IBM Q2'19
By: Pure Storage     Published Date: Sep 13, 2019
Get the analysis you need to choose the best Solid-State Arrays for your business. Gartner names Pure Storage a leader in the 2018 Magic Quadrant Solid-State Arrays 5 years in a row. Description Download the report and gain insights into: The flash storage futures market overview Gartner’s evaluation of vision, strengths and cautions for each vendor Why Pure Storage was named a LEADER
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     Pure Storage
By: Genesys     Published Date: Jul 13, 2018
With artificial intelligence (AI) gaining ground, the right contact center infrastructure (CCI) can be the critical business differentiator for long-term flexibility and scalability. Gartner Research looked at three use cases to evaluate CCI vendors, and Genesys received the highest use case scores (4.16 out of 5) for Customer Engagement Center in Gartner Critical Capabilities.
Tags : gartner, contact center, artificial intelligence, infrastructure, crm system
     Genesys
By: OC Tanner     Published Date: Feb 21, 2019
In 2017, the O.C. Tanner Institute released a Culture Framework to help organizations measure and improve workplace culture. The origins of this framework come from a simple, yet powerful reorientation in our thinking. For too long, HR leaders have been asking, “What can we do to drive engagement?” A much better question is, “What can
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     OC Tanner
By: MicroStrategy     Published Date: Jan 23, 2019
The MicroStrategy 2018 Global State of Enterprise Analytics Report, which surveyed 500 decision-makers from around the globe, reveals that leading organizations create a competitive edge through their use of data, with 63% experiencing improved efficiency and productivity, 57% realizing faster, more effective decision making, and 51% achieving better financial performance. Other top benefits include improved customer experiences, improved customer acquisition and retention, and the identification and creation of new revenue streams—all keys to digital transformation. What else did the 2018 report reveal? Read all the insights with both global and geo-specific views here. This infographic shares a few highlights from the new 44-page report which serves as a benchmarking resource for all data-driven organizations.
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     MicroStrategy
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