customer

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By: iGoDigital     Published Date: Feb 26, 2013
Itís a marathon and a sprint. Learn how to capture your customerís interest from the beginning while continuing to add value from discovery through post-purchase.
Tags : ecommerce personalization, ecommerce personalization software, ecommerce personalization solutions, ecommerce recommendations engine, online shopping personalization, personalized ecommerce, personalized product recommendations, personalized online shopping
     iGoDigital
By: Bazaarvoice     Published Date: Aug 01, 2014
How do shopping holidays like Cyber Monday and Boxing Day affect review usage? What does review traffic reveal about back-to-school shopping? Download†The Conversation Index†to see how customer conversations impact the global shopping seasons.
Tags : bazaarvoice, holiday sales, growth, cyber monday, boxing day, review usage, traffic
     Bazaarvoice
By: Jive Software     Published Date: Jun 26, 2013
Companies today are acutely interested in becoming more customer-centric and increasing customersí lifetime value. One key way to deepen engagement with customers is by creating and cultivating a customer community, but many companies donít know how to develop a compelling communityóone that keeps customers engaged over time. Learn 6 ways to create a customer centric culture.
Tags : customer value, customer engagement, customer community, customer service
     Jive Software
By: Jive     Published Date: Jun 28, 2013
6 Ways To Create a Customer Centric Culture
Tags : jive, jive software, customer culture, centric culture
     Jive
By: Monetate     Published Date: Oct 11, 2018
Product recommendations are a proven way for marketers to drive sales, boosting the revenue potential of every shopping experience and increasing customer engagement overall. However, most current recommendations tools have not kept up with the level of personalization that customers have come to expect, and they often fall short of the precision that marketing teams need to create meaningful business impact. It may be time to reevaluate whether your solution is doing all it can to meet the needs of your customers and your team.
Tags : product, recommendation, solution, customer, experience, monetate
     Monetate
By: Monetate     Published Date: Oct 12, 2018
Product recommendations are a proven way for marketers to drive sales, boosting the revenue potential of every shopping experience and increasing customer engagement overall. However, most current recommendations tools have not kept up with the level of personalisation that customers have come to expect, and they often fall short of the precision that marketing teams need to create meaningful business impact. It may be time to reevaluate whether your solution is doing all it can to meet the needs of your customers and your team.
Tags : product, recommendation, solution, customer, experience, monetate
     Monetate
By: Freshdesk     Published Date: Aug 15, 2016
A Zombie-apocalypse is not something that keeps most support teams paranoid about. After all, it isnít something that happens every day. But that is exactly whatís so scary about it? Zombie attacks can stem out of pretty much anything, right from a barrel of toxic gas that was accidentally opened, to a Black Friday sale with deep discounts on the latest gadget. And you can be pretty sure that the attack is going to start quick and grow big with very little warning. Unless your support team is ready when it strikes, you might wake up the next morning to find a burnt-up help desk, and a lot fewer customers. So how can you can you get your customer support to be ready for the zombie apocalypse? This guide will walk you through everything you can and should do to make your support team proactive before the zombies rise, effective during the attack, and heroes after.
Tags : 
     Freshdesk
By: LogMeIn     Published Date: Jul 18, 2014
Best practices for Agents and Admins providing tips for building a live chat service.
Tags : boldchat, livechat, customer support, tips for building live chat
     LogMeIn
By: LogMeIn     Published Date: Oct 08, 2015
This paper reveals 67 expert tips to help agents and administrators alike provide superior service via live chat.
Tags : live chat, customer service, customer support, live chat success, best practices for agents and admins
     LogMeIn
By: SAS     Published Date: Aug 03, 2016
When was the last time you had an outstanding customer experience? Perhaps you hesitated before answering. Now, think for a minute about your customers Ė would they hesitate before answering the same question about your business? If you think the answer might be yes, itís time to consider the customer journey.
Tags : best practices, customer service, service platform, productivity
     SAS
By: Act-On     Published Date: Sep 19, 2014
Content drives business, and at any given moment buyers are searching for information that will inform them, educate them, or help them solve a problem. Marketing content needs to speak to the needs of your prospects and customers while being geared to targeted points in your sales process. This guide gives you the top seven characteristics - and also gives you the seven best practices for developing content that resonates with your target audience, no matter where they are in the buying cycle.
Tags : marketing content, business, solve, information, prospects, customers, educate, inform
     Act-On
By: Logicalis     Published Date: Mar 07, 2014
Learn the top trends and concerns for choosing the right service desk provider.
Tags : logicallis, iaas, security, compliance, cloud, cloud security alliance board, data center, customer experience
     Logicalis
By: Logicalis     Published Date: Mar 27, 2014
Learn the top trends and concerns for choosing the right service desk provider.
Tags : logicallis, iaas, security, compliance, cloud, cloud security alliance board, data center, customer experience
     Logicalis
By: QTS Data Centers     Published Date: Feb 17, 2017
This white paper provides an in-depth look at key considerations to keep in mind when selecting a data center provider in Chicago. From connectivity to compliance to customer service, these 7 key considerations offer a checklist for evaluating potential data center providers.
Tags : 
     QTS Data Centers
By: Aspect Software     Published Date: Nov 06, 2014
Learn about the 7 critical capabilities to look for when deploying a cloud contact center solution.
Tags : aspect, cloud, cloud contact center, contact center, customer service, it management, data center
     Aspect Software
By: Bronto     Published Date: Jul 16, 2012
Regardless of what the email metrics say, there is always room for improvement. In any competitive environment, you never want to settle for good enough. Here we cover seven areas most commonly in need of a refresh.
Tags : bronto, marketing, email marketing, marketing campaigns, social media, customer
     Bronto
By: Veeam '18     Published Date: May 01, 2019
Financial services organisations face increasing pressure to comply with rapidly evolving regulatory requirements for data integrity and security. In addition, valuable stored data continues to grow at exponential rates. Meanwhile, customers expect around-the-clock access to their account information from their computers and mobile devices. In fact, many banks have developed customised mobile applications that enable 24/7/365 account transactions, including deposits and transfers of funds.
Tags : 
     Veeam '18
By: Citrix ShareFile     Published Date: Jul 11, 2017
Ever feel like it takes too long to do something that should be simple? Or feel like your work processes just have way too many steps? Donít worry Ė help is here. Discover how you can improve your efficiency at work when you: Develop standard operating procedures to ensure accuracy, timeliness and customer satisfaction. Make collaboration easy and empowering. Streamline customer communications with clear schedules and touch points.
Tags : business efficiency, collaboration, customer communication, customer satisfaction
     Citrix ShareFile
By: Gleanster     Published Date: Aug 01, 2012
This Deep Dive analyst report uncovers seven best practices for creating a social media engaged sales engine. These practices don't extol social media as a fluff tool, useful in creating warm fuzzies among customers and prospects. Instead, they outline the use of social media for selling and closing business, and they can be tested against revenue, average deal size, lead conversion and bid-to-win ratio metrics.
Tags : social media, gleanster, sales, marketing, sales engine, digital, digital media, interactive media
     Gleanster
By: Elementum     Published Date: Sep 03, 2018
Learn more about whatís slowing your operations, the cost of inaction, and how you can start driving availability to meet the speed of customer expectations.
Tags : elementum, supply chain, sales, customer experience, product availability
     Elementum
By: EPiServer Inc.     Published Date: Sep 16, 2013
E-commerce is everywhere. More people are shopping for a greater variety of products than ever before. And while some countries are ahead, in all developed economies it is a matter of when, not if, e-commerce will become a significant revenue stream for every retail business. In this guide, we'll look at seven lessons today's retailers should learn if they are to gain maximum benefits from their e-commerce operations. Together, these lessons can help take your e-commerce operation forward enabling you to capture more sales, more often.
Tags : e-commerce solutions, customer experience management, e-commerce strategy, e-commerce success, social e-commerce, mobile e-commerce
     EPiServer Inc.
By: Sitecore     Published Date: Nov 05, 2015
Itís time to start treating your customers like the kings they areóby delivering relevant, contextual content, in real time, across all channels. Get started today by downloading our eBook.
Tags : sitecore nfusion, context marketing, customer insight, context-driven, enterprise applications
     Sitecore
By: Sitecore     Published Date: Mar 03, 2016
Customers are tired of brand interactions that donít take into account their needs, wants, and desires. Providing content that really hits the markóevery timeórequires marketers to develop a whole new mindset. One that begins and ends with the customer journey and the technology needed to support it.
Tags : 
     Sitecore
By: Sitecore     Published Date: Mar 27, 2017
Itís time to start treating your customers like the kings they areóby delivering relevant, contextual content, in real time, across all channels. Get started today by downloading our eBook.
Tags : 
     Sitecore
By: Trustpilot     Published Date: Nov 13, 2014
Concerns about online reviews are invariably based on misconceptions that don't hold up when faced with reason. This whitepaper lists some of the most common myths holding businesses back from embracing the true power of online reviews.
Tags : trustpilot, online reviews, customer feedback, customer service, reviews, sales
     Trustpilot
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