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By: Genesys     Published Date: Jun 13, 2018
Ease, effectiveness and emotion drive great customer service, but top-line growth requires that application development and delivery (AD&D) professionals keep an eye on trends. Forrester Research has identified 10 customer service trends in 2018 for AD&D and others who support customer service. Before you strategize on improving your quality of service, read this Forrester Report by Vice President and Principal Analyst Kate Leggett. You’ll learn which investments are critical and the advantages of: • Focusing on context and inquiry type to deliver the best customer experience • Using automation and AI to uncover new revenue streams and transform operations • Exploring new labor models to maximize human connections in a digital world
Tags : customer service, ease, effectiveness, automation
     Genesys
By: Genesys     Published Date: Jul 13, 2018
Ease, effectiveness and emotion drive great customer service, but top-line growth requires that application development and delivery (AD&D) professionals keep an eye on trends. Forrester Research has identified 10 customer service trends in 2018 for AD&D and others who support customer service. Before you strategize on improving your quality of service, read this Forrester Report by Vice President and Principal Analyst Kate Leggett. You’ll learn which investments are critical and the advantages of: • Focusing on context and inquiry type to deliver the best customer experience • Using automation and AI to uncover new revenue streams and transform operations • Exploring new labor models to maximize human connections in a digital world
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     Genesys
By: Urban Airship     Published Date: Mar 15, 2013
The ability to deliver the right information, at the right time, to the right place will evolve in sophistication with smartphone technology. Discover key principles that maximize opportunities and conversions.
Tags : ebusiness, smartphone technology, mobile marketing, mobile ebusiness, channel strategy, digital engagement, contextual experiences
     Urban Airship
By: Cisco     Published Date: Aug 18, 2014
Are you thinking of implementing collaboration features? 80% of businesses have deployed unified communications and collaboration from VoIP to collaboration platforms and even WebRTC clients. Download this commissioned study conducted by Forrester Consulting on behalf of Cisco. Discover how UC and Collaboration technologies have delivered real business benefits today.
Tags : research, collaboration, new world, work, cloud, platform, ownership, cost
     Cisco
By: Urban Airship     Published Date: Jul 08, 2012
Consumers adopt convenient services and products that offer immediacy and simplicity through highly contextual experiences. The ability to deliver this will evolve in sophistication with smartphone technology. Discover key principles that maximize opportunities and conversions.
Tags : push notifications, mobile messaging, mobile marketing, ebusiness, emarketing, digital marketing, mobile advertising
     Urban Airship
By: Riverbed     Published Date: Jul 11, 2017
Modern businesses are powered by an increasingly complex and distributed assortment of apps, networks, systems, and services. As a result, IT organizations need performance management expertise to maximize business performance and enable successful cloud-first and digital transformation strategies.
Tags : performance management, expert, riverbed, digital transformation
     Riverbed
By: Cornerstone OnDemand     Published Date: Sep 03, 2019
Getting any business off the ground is no small feat. And once you're up and running, the key to survival and long-term success is growth. You have to grow to survive. Read this brief which contains four tips to maximize the chances of success in growing your business.
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     Cornerstone OnDemand
By: The TriZetto Group     Published Date: Aug 01, 2011
Learn how to maximize efficiencies through greater system integration and automation, enable seamless interactions with providers, members and other constituents, and drive increased healthcare value with automated, value-based programs.
Tags : trizetto, trizeto, healthcare reform for payers, payers and healthcare reform, reform and payers, compliance with reform, administrative efficiency, technology
     The TriZetto Group
By: IBM Software     Published Date: Jan 20, 2012
This whitepaper unveils research that shows how banks are moving beyond organization silos, infrastructure complexities and other constraints -- toward an operation focused on the client.
Tags : finance, banks, business, financial crisis, economy
     IBM Software
By: ZoomInfo     Published Date: Sep 07, 2010
Find and connect quickly with the right people, prospects, and opportunities to grow your sales pipeline and boost conversion rates. The ZoomInfo™ Database is the only source of business information combining the business web, community contributors, and professionals who post their own profiles-updated 24 hours a day, 7 days a week. Unlock the power of this data with our next-generation prospecting tool, ZoomInfo™ Pro, featuring rich segmentation, export capabilities, and list building. Add custom appends and lists to streamline revenue generation and maximize ROI. Start your free trial today.
Tags : zoominfo, sales, marketing, pipeline, conversion rates
     ZoomInfo
By: Gigaom     Published Date: Oct 01, 2019
BEGINS: OCT 1, 2019 - 12:00 PM CDT ENDS: OCT 1, 2019 - 1:00 PM CDT This free 1-hour webinar from GigaOm Research brings together experts in Kubernetes and microservices, featuring GigaOm analyst Jon Collins and a special guest from Weaveworks, Steve George. The discussion will focus on how to ensure that a Kubernetes-based target environment delivers the expected benefits, both initially and over time. Kubernetes has emerged as a de-facto platform for deploying container-based microservices. While this approach holds much promise, enterprises need to start on the right foot to not build up problems for later. So, how can you build a Kubernetes-based strategy that delivers both now and in the future? In this 1-hour webinar, you will discover: What is the opportunity and challenge presented by Kubernetes-based microservices delivery? How to ensure the right elements of strategy, to maximize effectiveness while minimizing risk? What might a staged approach look like, depending on w
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     Gigaom
By: CoreVault     Published Date: Aug 31, 2011
By moving infrastructure to cloud IaaS providers, savvy organizations are jump-starting these efforts while maximizing their investments in infrastructure, security and IT personnel. Here's what you need to know in order to get started.
Tags : corevault, cloud services, it infrastructure, virtualization, it resources, tco, laas
     CoreVault
By: Equinix APAC     Published Date: Feb 25, 2019
The Edge Completes the Cloud Edge computing delivers the decentralized complement to today’s hyperscale cloud and legacy data centers. To maximize application potential and user experience, enterprise architects and technology innovation leaders need to plan distributed computing solutions. Enabling this thinking is that although the cloud is becoming mainstream, that does not imply that all workloads will be placed in the cloud during the next decade or so. Technical incompatibilities, decades of embedded business logic in mainframe applications, government regulations and simple economics all conspire to keep some workloads out of the cloud, driving us toward a hybrid multi cloud future.
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     Equinix APAC
By: Zendesk     Published Date: Jan 19, 2018
The future is unknown and the unknown can be both exciting and frightening. Thankfully, we believe Gartner’s new report, “Predicts 2018: CRM and Customer Experience”, can help prepare your business for the evolving world of CRM and the customer experience. According to Gartner, “By 2020, the CRM application software market will overtake the data management market, thus becoming the largest of all software markets.” With this in mind, it’s important for application leaders to take action to avoid losing out. Learn how you can plan your customer service organization more strategically and maximize your business' efforts.
Tags : customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
     Zendesk
By: Waterline Data & Research Partners     Published Date: Nov 07, 2016
For many years, traditional businesses have had a systematic set of processes and practices for deploying, operating and disposing of tangible assets and some forms of intangible asset. Through significant growth in our inquiry discussions with clients, and in observing increased attention from industry regulators, Gartner now sees the recognition that information is an asset becoming increasingly pervasive. At the same time, CDOs and other data and analytics leaders must take into account both internally generated datasets and exogenous sources, such as data from partners, open data and content from data brokers and analytics marketplaces, as they come to terms with the ever-increasing quantity and complexity of information assets. This task is clearly impossible if the organization lacks a clear view of what data is available, how to access it, its fitness for purpose in the contexts in which it is needed, and who is responsible for it.
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     Waterline Data & Research Partners
By: Salesforce.com     Published Date: Jul 02, 2014
Hear directly from New Hampshire Bank on how it trained 300 users on salesforce.com and watch a live demonstration.
Tags : salesforce.com, community banks, customer relations management, crm, collaboration technology, mitigate risks, maximize opportunities, enterprise applications
     Salesforce.com
By: Cisco     Published Date: Apr 03, 2014
This report identifies new trends and requirements of the next-generation firewall which you must demand in order to address the business challenges of comprehensive network visibility, control and maximized security.
Tags : next-generation firewall, byod, social media, applications, it trends, security
     Cisco
By: Cisco     Published Date: Apr 03, 2014
This report identifies new trends and requirements of the next-generation firewall which you must demand in order to address the business challenges of comprehensive network visibility, control and maximized security.
Tags : next-generation firewall, byod, social media, applications, it trends, security
     Cisco
By: Cisco     Published Date: Apr 03, 2014
This report identifies new trends and requirements of the next-generation firewall which you must demand in order to address the business challenges of comprehensive network visibility, control and maximized security.
Tags : next-generation firewall, byod, social media, applications, it trends, security
     Cisco
By: CrowdTwist     Published Date: Apr 16, 2018
In order for brands to compete and provide the level of personalization consumers have already come to expect, marketers need to work quickly to develop competencies around their abilities to collect contextual and anticipatory insight and meet customers in the moments that matter most to them. Now is the time for marketers to invest in technology that supports data capture, segmentation, predictive analytics, and machine learning. With these capabilities in place, brands should be on track to build rich first party profiles of customers across all channels and maximize customer lifetime value by creating relevant experiences at all stages of the customer lifecycle.
Tags : customers, predictive, branding, consumers, competition, lifecycle
     CrowdTwist
By: Ooyala     Published Date: Dec 02, 2014
While the definition of TV blurs across a multi-device landscape, the industry is still scratching the surface in terms of how big data can be applied to maximize personalization and profits.
Tags : multi-device, mobile video, multi-screen, mobile, tablets, long-form video
     Ooyala
By: Bluewater Learning     Published Date: Aug 29, 2018
The focus on employee engagement as a driver of better business results has gotten so much traction it’s spawned an entire category of solutions within the HCM universe. But if you’re a SumTotal client, you already own a tool that has incredible — but often-overlooked — potential for creating an environment in which engagement can not only flourish, but actually be sustained. It’s all about having content that strategically positions your company, is easy to find, and truly engages your employees to seek opportunities to make a difference and to grow professionally. To really shape your SumTotal LMS into the effective piece of technology you know it can be — to see it achieve the results you and your leadership team expect it to deliver — you need to be a content architect and have a great content strategy. Now you can learn the process Bluewater has developed through years of experience helping clients worldwide maximize their SumTotal LMS to drive higher engagement and better business results: • Mapping out a plan for engagement success • Understanding the negative effects when you don’t have a content strategy that makes strategic sense for your organization — on employees, leaders, LMS owners, and learning practitioners • Architecting content for engagement today — and for the road ahead • Building the framework for a rich content ecosystem where learners feel at home • Focusing on people, processes, and technology: an approach to content strategy that supports a culture of engagement It’s all about being ridiculously happy with your SumTotal LMS.
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     Bluewater Learning
By: HERE Technologies     Published Date: Jul 11, 2019
Whether you’re a private company moving people or goods, or a governmental organization responsible for managing traffic flow, urban environments present a common set of challenges. Greater safety, reduced congestion and pollution, a better consumer experience, more well-organized networks and intuitive vehicle use are shared goals for all those looking to transform urban mobility. City transportation is about to undergo a seismic change. This presents a huge opportunity for businesses to improve their services and for public sector leaders to understand and manage networks more efficiently. By reading this ebook, you will discover how location intelligence helps: - Meet ever-increasing customer expectations of timely pick-ups and deliveries - Improve safety and congestion across a road network - Reduce operational costs and improve efficiency for movers of people and parcels -Maximize the use of fleet vehicles and drivers by efficiently matching supply to demand
Tags : urban mobility, here tech, mapping
     HERE Technologies
By: HERE Technologies     Published Date: Jul 23, 2019
Whether you’re a private company moving people or goods, or a governmental organization responsible for managing traffic flow, urban environments present a common set of challenges. Greater safety, reduced congestion and pollution, a better consumer experience, more well-organized networks and intuitive vehicle use are shared goals for all those looking to transform urban mobility. City transportation is about to undergo a seismic change. This presents a huge opportunity for businesses to improve their services and for public sector leaders to understand and manage networks more efficiently. By reading this ebook, you will discover how location intelligence helps: - Meet ever-increasing customer expectations of timely pick-ups and deliveries - Improve safety and congestion across a road network - Reduce operational costs and improve efficiency for movers of people and parcels -Maximize the use of fleet vehicles and drivers by efficiently matching supply to demand
Tags : here tech, mapping, location data, location intelligence
     HERE Technologies
By: Esker     Published Date: Dec 19, 2016
In today’s highly competitive business environment, many organizations are expanding through mergers and acquisitions (M&As). Unfortunately, success comes at a cost. Growth via M&A activity often involves absorbing disparate ERP applications, which, over time, can create significant inefficiencies — particularly in the accounts payable (AP) department. The good news is, AP automation is emerging as an end-to-end solution that forward-thinking organizations can use to eliminate AP-related silos and maximize their market potential. Businesses with a complex ERP environment have several choices when it comes to AP automation solutions. This white paper is intended to assist AP and finance leaders, along with ERP system administrators, in evaluating their options, simplifying the decision-making process, and getting the absolute most out of their AP automation investment.
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     Esker
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