optimizing service

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By: Clarabridge     Published Date: Dec 03, 2013
The purpose of this white paper is to provide a five step “roadmap” that organizations can use to transform their marketing organization into a Center of Customer Experience Excellence.
Tags : clarabridge, optimizing customer experience, voice of the customer, customer engagement, data source, voc program, customer behaviors, operationalize voc, customer relationship management, crm, social media program, interacting with customers, product and service problems, respond quickly, customer satisfaction, customer loyalty
     Clarabridge
By: CA Technologies     Published Date: Aug 22, 2017
It’s clear: the healthcare industry is in need of change. And today, the system is undergoing a critical transformation as it shifts from a volume-based to a value-based delivery model. Gone are the days of simply treating illness. Now, the focus is on managing the episode of care, containing the costs of delivery, optimizing services and improving patient outcomes.
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     CA Technologies
By: SAP     Published Date: Feb 26, 2016
Get better results by driving alignment, optimizing performance, and accelerating growth. Is your business prepared for the way we'll work in the future? To stay ahead of the competition you need a proactive, integrated approach to your entire talent management lifecycle. SuccessFactors offers a full suite of talent solutions to help you. • Attract, engage, select, and hire the right talent • Get your new hires up to speed in record time • Provide continuous performance management • Reward and retain your top talent • Identify and anticipate talent gaps • Provide learning anywhere, any time • Get content as a service • Harness the power of collaboration
Tags : sap, talent management
     SAP
By: IBM     Published Date: Feb 04, 2014
This ebook presents an overview of the B2B integraiton landscape: its challenges, its opportunities, and the approaches that leading organizations follow in developing a robust and scalable EDI solution. It also summarizes the IBM B2B Cloud Services offering, with real-world examples of how companies are leveraging the IBM Cloud to Excel amid escalation global complexity, demand volatility and new customer requirements.
Tags : ibm, smarter commerce, b2b, cloud integration, optimizing chain value, cloud transformations, edi networks, increase efficiency, drive collaboration, ibm cloud, edi solution, b2b vision, dynamic global markets, collaboration network, integration services, integration offerings, value chain, edi environment, data center
     IBM
By: Limelight Networks     Published Date: Mar 02, 2018
There are a number of factors contributing to the growing popularity of streaming live events or offering content on demand, from anywhere, any time, on any device. Live streaming major sporting events such as the Superbowl or the Olympics is now a viable alternative to broadcast TV. And as Limelight’s 2017 State of Online Video report reveals, the average number of online viewing hours is almost six per week. However, as viewer expectations continue to rise, keeping audiences happy and engaged isn’t easy. In this white paper we discuss current trends and what to expect in 2018. We examine the role Content Delivery Networks (CDN) can play in optimizing the delivery of online video content at global scale, and the technologies available to ensure the lowest latency delivery possible. You’ll learn: Why sports leagues are enthusiastic about live streaming their events How content distributers can differentiate their services The apparent challenges of delivering live and on demand v
Tags : cdn, live video streaming, ott, over the top (ott) content delivery, video on demand, global content delivery, streaming video, content delivery network, video delivery, content publishing, content publishing workflow
     Limelight Networks
By: Limelight Networks     Published Date: Mar 02, 2018
There are a number of factors contributing to the growing popularity of streaming live events or offering content on demand, from anywhere, any time, on any device. Live streaming major sporting events such as the Superbowl or the Olympics is now a viable alternative to broadcast TV. And as Limelight’s 2017 State of Online Video report reveals, the average number of online viewing hours is almost six per week. However, as viewer expectations continue to rise, keeping audiences happy and engaged isn’t easy. In this white paper we discuss current trends and what to expect in 2018. We examine the role Content Delivery Networks (CDN) can play in optimizing the delivery of online video content at global scale, and the technologies available to ensure the lowest latency delivery possible. You’ll learn: Why sports leagues are enthusiastic about live streaming their events How content distributers can differentiate their services The apparent challenges of delivering live and on demand v
Tags : cdn, live video streaming, ott, over the top (ott) content delivery, video on demand, global content delivery, streaming video, content delivery network, video delivery, content publishing, content publishing workflow
     Limelight Networks
By: Red Hat     Published Date: Aug 22, 2018
What does a digital transformation look like? It varies from organization to organization, of course, since they have invested in countless systems and applications over the years. Digital transformation consists of building new applications and next-generation architectures on today’s open standards, using on-demand resources. For many organizations, digital transformation also means optimizing existing systems and application resources – integrating, replacing, or abstracting key pieces of their infrastructures into services.
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     Red Hat
By: Dyn     Published Date: Nov 03, 2016
We all know that hybrid cloud adoption is exploding, with 80% of enterprises having at least some infrastructure in the cloud. This growth includes increased use of the internet to deliver applications, sites and services to employees, partners and customers. These companies need an internet performance management (IPM) strategy to ensure those services reach users effectively, starting with DNS. Join Trip Kucera and Dyn VP, Gary Sloper, as they discuss the impact of cloud and internet infrastructure across the cloud adoption lifecycle. Key focus points include: • Optimizing round trip times and latency, from time to first byte, to internet routing • Understanding and comparing cloud service providers • Protecting your service from route hijacks, DDoS attacks and mitigating vulnerabilities. Watch this short Video Webinar and learn how focusing on the DNS layer can help you plan, migrate and optimize your way to cloud success!
Tags : dyn, dns, hybrid, hybrid cloud, ipm, networking, enterprise applications
     Dyn
By: HP and Intel     Published Date: Aug 13, 2012
This Enterprise Strategy Group whitepaper reviews HP 3PAR Storage Adaptive Optimization software -- granular, automated, and policy-based service-level optimization -- and support of solid-state drives (SSDs). Learn how this combination is a thoughtful approach that can deliver significant value.
Tags : enterprise strategy group, hp 3par storage, optimizing i/o service levels, adaptive software, ssds, solid-state drives, storage, data management, data center
     HP and Intel
By: ASG Software Solutions     Published Date: Mar 01, 2010
In Q4, 2009, ENTERPRISE MANAGEMENT ASSOCIATES (EMA) analysts worked with ASG to research how executives in IT and within the lines of business use dashboards to gain holistic insights into IT services as they impact business outcomes.
Tags : asg, ema, enterprise management associates, dashboards, cio, ceo, coo, cfo, side bar
     ASG Software Solutions
By: IBM UK&Ireland     Published Date: Nov 14, 2017
The key to order management success is to recognize that the product alone is no longer what is being sold, but the entire purchase experience from the point of view of the customer. Each retail task is a challenge that brings the customer and their needs to the center of the conversation. With the help of IBM Order Management and Watson Order Optimizer, your company can address the key challenges of optimizing inventory and minimizing cost-to-serve while delivering omni-channel services that satisfy your customers.
Tags : success management, optimization, watson order optimizer, customer success, omni channel, ibm
     IBM UK&Ireland
By: Cherwell Software     Published Date: Jun 21, 2018
The concept of “shifting left” has gained traction in software development as a way to increase agility, reduce cost, and improve product and release quality. But shifting left has also been hailed as a powerful method for optimizing IT service management. When the service desk team shifts left, both end users and service desk personnel benefit from greater efficiency and service quality, which leads to happier, more productive internal customers—and ultimately, better business outcomes.
Tags : service, management, optimization
     Cherwell Software
By: HP and Intel® Xeon® processors     Published Date: Aug 01, 2012
It is often said that a chain is only as strong as its weakest link. The corollary is also true-adding an ostensibly strong link to a weak chain doesn't necessarily deliver much tensile value. Yet, from all the rhetoric and hype, you might be forgiven for thinking that solid-state storage will single-handedly strengthen every weak storage chain, wherever the solid-state storage is and however it is used. Specification-based strength added to a weak chain will soon be exposed in the real world, whether it's a tug-of-war team or a storage system.
Tags : hp 3par storage, storage value chain, solid state, optimization, ssd, enterprise storage, i/o service, adaptive optimization, user relevance, enterprise applications, storage
     HP and Intel® Xeon® processors
By: Sponsored by HP and Intel® Xeon® processors     Published Date: Feb 19, 2013
This Enterprise Strategy Group whitepaper reviews HP 3PAR Storage Adaptive Optimization software -- granular, automated, and policy-based service-level optimization and more. Learn how this combination is a thoughtful approach that can deliver.
Tags : hp 3par, optimization, io service levels, optimizing, it management, data management, data center
     Sponsored by HP and Intel® Xeon® processors
By: IBM     Published Date: Feb 05, 2014
From a communications equipment manufacturer optimizing investments with a security scan to a mutual insurance company reducing spam and threats with hosted web and email services, IBM security consultants have helped many companies evaluate their existing security practices against their business requirements and objectives. Read these customer references to learn how organizations managed risk, security and compliance with help from IBM.
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     IBM
By: IBM     Published Date: May 30, 2008
Not all data is created equal, however, and deriving business value from information dispersed over many different sources means integrating, analyzing and optimizing heterogeneous types and sources of information throughout its lifecycle. Find out how, when deployed together in the same environment, IBM TotalStorage Productivity Center, IBM System Storage SAN Volume Controller and IBM Tivoli Storage Manager deliver the core technologies need to help customers tier their storage based on classes of service.
Tags : information lifecycle, information management, tivoli, storage management, leveraging information, ibm, ibm li, li campaign, storage
     IBM
By: DellEMC and Intel®     Published Date: Sep 25, 2017
Optimizing IT infrastructures with regularly refreshed, best-in-class servers enables organizations to increase agility, improve efficiency, and reduce operational expenses. Dell EMC PowerEdge portfolio with Intel® Xeon® Platinum processors delivers greater automation, scalability and security to ensure IT infrastructures run their best. Learn more about our newest generation of PowerEdge servers. Flexible financing options available through Dell Financial Services. Procesador Intel® Xeon® Intel Inside®. Produtividade poderosa no exterior. Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel logotyp, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside logotyp, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi och Xeon Inside är varumärken som tillhör Intel Corporation eller dess dotterbolag i USA och/eller andra länder
Tags : ultrabook, celeron, celeron inside, core inside, intel, el logotipo de intel, intel atom, intel atom inside, intel core, intel inside, el logotipo de intel inside, intel vpro, itanium, itanium inside, pentium, pentium inside, vpro inside, xeon
     DellEMC and  Intel®
By: DellEMC and Intel®     Published Date: Oct 18, 2017
Optimizing IT infrastructures with regularly refreshed, best-in-class servers enables organizations to increase agility, improve efficiency, and reduce operational expenses. Dell EMC PowerEdge portfolio with Intel® Xeon® Platinum processors delivers greater automation, scalability and security to ensure IT infrastructures run their best. Learn more about our newest generation of PowerEdge servers. Flexible financing options available through Dell Financial Services. Intel Inside®. New Possibilities Outside. Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
Tags : ultrabook, celeron, celeron inside, core inside, intel, intel logo, intel atom, intel atom inside, intel core, intel inside, intel inside logo, intel vpro, itanium, itanium inside, pentium, pentium inside, vpro inside, xeon, xeon phi
     DellEMC and  Intel®
By: Dell and VMWare     Published Date: Oct 26, 2017
Optimizing IT infrastructures with regularly refreshed, best-in-class servers enables organizations to increase agility, improve efficiency, and reduce operational expenses. Dell EMC PowerEdge portfolio with Platinum processors delivers greater automation, scalability and security to ensure IT infrastructures run their best. Learn more about our newest generation of PowerEdge servers. Flexible financing options available through Dell Financial Services.
Tags : 
     Dell and VMWare
By: Dell and VMWare     Published Date: Oct 26, 2017
Optimizing IT infrastructures with regularly refreshed, best-in-class servers enables organizations to increase agility, improve efficiency, and reduce operational expenses. Dell EMC PowerEdge portfolio with Platinum processors delivers greater automation, scalability and security to ensure IT infrastructures run their best. Learn more about our newest generation of PowerEdge servers. Flexible financing options available through Dell Financial Services.
Tags : 
     Dell and VMWare
By: Dell and VMWare     Published Date: Oct 26, 2017
Optimizing IT infrastructures with regularly refreshed, best-in-class servers enables organizations to increase agility, improve efficiency, and reduce operational expenses. Dell EMC PowerEdge portfolio with Intel® Xeon® Platinum processors delivers greater automation, scalability and security to ensure IT infrastructures run their best. Learn more about our newest generation of PowerEdge servers. Flexible financing options available through Dell Financial Services.
Tags : 
     Dell and VMWare
By: Dell and VMWare     Published Date: Oct 26, 2017
Optimizing IT infrastructures with regularly refreshed, best-in-class servers enables organizations to increase agility, improve efficiency, and reduce operational expenses. Dell EMC PowerEdge portfolio with Platinum processors delivers greater automation, scalability and security to ensure IT infrastructures run their best. Learn more about our newest generation of PowerEdge servers. Flexible financing options available through Dell Financial Services.
Tags : 
     Dell and VMWare
By: New Relic     Published Date: Mar 17, 2015
Application performance management (APM) focuses on monitoring, maintaining, and optimizing the performance and health of business applications across development, test, datacenter, and network environments. As mission-critical enterprise application environments become more complex because of the increased use of cloud, big data, and mobility, APM is becoming a top priority for IT teams that need to quickly and cost effectively track end-to-end application performance, identify and remediate the root cause of performance problems, and maintain service levels required by end users and business stakeholders. SaaS-delivered APM solutions offer rapid time to value for IT organizations that need to implement APM quickly with minimal disruption to the business.
Tags : apm, application performance management, big data, application performance, mobility, data center, data management
     New Relic
By: Oracle     Published Date: Nov 01, 2013
Today customers look to engage with organizations through an increasing number of channels – and expect more from every customer service and support experience. A strategically implemented knowledge management initiative for both the contact center and Web self-service channels offers a powerful answer to this growing need to do more with less. However, a poorly implemented initiative can have a negative impact – increasing call and Web session time and frustrating both customers and agents alike. This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
Tags : zenithoptimedia, oracle, knowledge management, transform customer service, oracle comprehensive solution, optimize customer service, contact center, web self-service environment, support experience, reduce service costs, competitive differentiation, strategically implemented knowdge, knowledge management initiative, web self-service goal, collaborative knowledge creation, enterprisewide, customer service deployment
     Oracle
By: Oracle     Published Date: Nov 13, 2013
Today customers look to engage with organizations through an increasing number of channels – and expect more from every customer service and support experience. A strategically implemented knowledge management initiative for both the contact center and Web self-service channels offers a powerful answer to this growing need to do more with less. However, a poorly implemented initiative can have a negative impact – increasing call and Web session time and frustrating both customers and agents alike. This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
Tags : zenithoptimedia, oracle, knowledge management, transform customer service, oracle comprehensive solution, optimize customer service, contact center, web self-service environment, support experience, reduce service costs, competitive differentiation, strategically implemented knowdge, knowledge management initiative, web self-service goal, collaborative knowledge creation, enterprisewide, customer service deployment
     Oracle
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