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By: Microsoft Azure     Published Date: Apr 11, 2018
Your customers are asking for it. Your developers are ready for it. Your operations team is demanding it. What’s behind this momentum? Software-as-a-Service (SaaS) is a fundamental shift away from traditional software licensing to a market-driven subscription model. Keystone engaged 20 ISVs who successfully transitioned to a SaaS model, and found: New customer segments open thanks to lower adoption and operating costs. With less complex infrastructure under SaaS, customer TCO drops. ISV products improve with value-added cloud services and SaaS data capabilities. Financial predictability improves with recurring revenue model. New pricing models aligns ISV value to customers’ business needs, driving increased revenue. Additional, significant operational benefits from switching to a SaaS model. Fill out the form at right to get the free report, The Shift to SaaS: A high-value opportunity for ISVs. The collection of product usage data increases the speed of product development by 33%. –
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     Microsoft Azure
By: TrendKite     Published Date: Apr 25, 2018
Sometimes a perfect storm comes together to signal a radical shift or rebirth of an industry. But it’s not enough to say public relations is in flux or rapidly changing. It’s more impactful to discuss the evolution of the change, understand the potential gaps, and be early to capitalize on opportunities created by these gaps. The path for change in the PR industry has been tumultuous. And understandably so. The irrationality of basing performance on vanity metrics is so ingrained in the profession that the left-brain, rational piece has been pushed aside. This has created a culture of estimating based on vanity metrics like AVE (ad value equivalency), leading to a dynamic where the C-suite craves that WSJ or TechCrunch story, yet doesn’t believe PR’s reporting on the value of that coverage. When everyone in the marketing stack is crunching numbers and showing real, tangible value, PR is holding onto air. Why keep setting the profession up for failure by perpetuating the cycle of abstr
Tags : ave, trendkite, marketing
     TrendKite
By: Fidelis Cybersecurity     Published Date: May 15, 2019
Cybercriminals have been upping their game this year; the use of file-less attacks with macros and PowerShell scripts to evade preventive defenses and sandboxes mean that they are getting better than ever at using phishing, social engineering and drive-by techniques to gain initial footholds in private domains – and once they arrive, they are often avoiding detection for extended periods of time. Between April and July 2018, Fidelis interviewed over 580 security professionals from around the globe to understand how they are shifting their detection strategies and how confident organizations are in their ability to not only prevent targeted attacks – but root out threats that have by-passed traditional preventive defenses.
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     Fidelis Cybersecurity
By: Workday     Published Date: Mar 02, 2018
Higher education must make changes to best prepare students for the shifting economy. This whitepaper outlines the skills needed in the workplace of tomorrow and strategies colleges and universities might consider to ready their students for what’s to come.
Tags : higher education, shifting economy, students, workplace
     Workday
By: Comcast Business     Published Date: Oct 19, 2018
Technology has had a truly transformative impact on the healthcare space. Thanks to innovations in technology, tools and their respective processes, the practice of treating patients has shifted from mostly reactive to proactive, enabling physicians and caregivers to approach healthcare in a more holistic fashion. As part of that shift, hospitals, wellness centers and physicians’ offices are focusing on providing value over volume1, taking healthcare beyond the four walls of the facility and into patients’ homes, places of work and social centers. The concept of whole health is much easier to attain with technology such as artificial intelligence, analytics, wearables and mobile health (mHealth) apps, to name a few.
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     Comcast Business
By: IBM     Published Date: May 16, 2017
Technology has always enabled companies to reinvent how they engage with customers. But now we are seeing a profound shift – the convergence of physical and digital customer interactions – which is fundamentally changing how customers will interact and transact with brands and businesses everywhere. To better understand these dynamics, the IBV is conducting a Customer Experience (CX) study, published as a series, with multiple reports organized by topic.
Tags : customer experience, digital perforamnce, it performance, digital experience, digital experience monitoring
     IBM
By: IBM     Published Date: Jul 14, 2017
Technology has always enabled companies to reinvent how they engage with customers. But now we are seeing a profound shift – the convergence of physical and digital customer interactions – which is fundamentally changing how customers will interact and transact with brands and businesses everywhere. To better understand these dynamics, the IBV is conducting a Customer Experience (CX) study, published as a series, with multiple reports organized by topic.
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     IBM
By: IBM     Published Date: Jul 14, 2017
Technology has always enabled companies to reinvent how they engage with customers. But now we are seeing a profound shift – the convergence of physical and digital customer interactions – which is fundamentally changing how customers will interact and transact with brands and businesses everywhere. To better understand these dynamics, the IBV is conducting a Customer Experience (CX) study, published as a series, with multiple reports organized by topic.
Tags : digital interaction, experience design, interactive experience, cross functional collaboration, customer experience, integrated data
     IBM
By: Avere Systems     Published Date: Jun 27, 2016
This white paper reviews common HPC-environment challenges and outlines solutions that can help IT professionals deliver best-in-class HPC cloud solutions—without undue stress and organizational chaos. The paper: • Identifies current issues—including data management, data center limitations, user expectations, and technology shifts- that stress IT teams and existing infrastructure across industries and HPC applications • Describes the potential cost savings, operational scale, and new functionality that cloud solutions can bring to big compute • Characterizes technical and other barriers to an all cloud infrastructure and describes how IT teams can leverage a hybrid cloud for compute power, maximum flexibility, and protection against locked-in scenarios
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     Avere Systems
By: Rackspace     Published Date: Mar 26, 2019
For enterprises migrating to the cloud, the technology shift they face would be their most significant of the decade – and the journey will require a lot more from them than following a few best practices. The success of their first cloud project hinges on having the right experience, tools and processes to execute the move, in a rethinking of their culture and operation from different technology perspective. Hence, they would find the 10 steps outlined in this e-book to be a valuable reference, in helping them align thoughts and approaches for cloud adoption success.
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     Rackspace
By: Infor     Published Date: Jun 13, 2017
Power and influence in the automotive industry have dramatically shifted from the companies that make and sell vehicles to the consumers who buy them.
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     Infor
By: IBM     Published Date: Dec 11, 2015
Social Technologies have the potential to transform businesses. By enabling new levels of speed and agility, they can drive innovation and shift the dynamics of how people interact with each other.
Tags : enterprise applications
     IBM
By: Cisco     Published Date: Aug 18, 2014
You have to know the threats to stop them. It's not a question of if – but when and how – Internet criminals will get into your network. The Cisco 2014 Annual Security Report highlights the most current security concerns, such as shifts in malware, trends in vulnerabilities, and the revival of distributed denial-of-service (DDoS) attacks.
Tags : security report, internet criminals, concerns, malware, denial-of-service, attacks, ddos, network, vulnerabilities, security
     Cisco
By: Lumension     Published Date: Jun 03, 2015
The IT news over the last year has been filled with story after story on data breaches, making the release of Lumensions’ 4th annual data protection maturity report all the more relevant. Review this report for a timely analysis of the threats, responses, policies, and technologies comprising today’s shifting data security landscape. It also reveals how organizations have made progress, the steps they plan to take to address data protection challenges in 2015—and where they may still be at risk.
Tags : data protection, data, security, cloud, storage
     Lumension
By: Lumension     Published Date: Jun 05, 2015
Lumension’s fourth-annual survey on data protection maturity highlights the threats, responses, policies, and technologies of a shifting data security landscape. It also reveals how organizations have made progress—and where they may still be at risk.
Tags : data protection, threats, security landscape, shifting data, data maturity
     Lumension
By: Zebra Technologies     Published Date: Sep 07, 2017
In the age of evolving shopper expectations and technology advancements, the global retail industry is in the midst of a profound shift in retail operations. To gain a deeper understanding of retailers’ focus, concerns and investment plans, Zebra conducted a global research study across a wide spectrum of retail segments, including: specialty stores, department stores, apparel merchants, supermarkets, electronics, home improvement and drugstore chains. The results of this study are shared in this 2017 Retail Vision Study.
Tags : inventory management, staff communication, guest safety, guest security, mobile ordering, payment solutions, loyalty/membership/rewards, access card printers, state of the hospitality industry, smart data dives, automating convenience, the personalization equation, location technologies, key qr code applications, customer service, customer satisfaction
     Zebra Technologies
By: AdRoll     Published Date: Dec 01, 2017
Last year, we found the vast majority of marketers are familiar with running programmatic campaigns. So when we surveyed over 1,300 marketers from Europe and North America this year, we shifted our focus and dove deeper into how they're thinking about the latest performance strategies across every stage of the marketing funnel. You will learn: • Why 57% of marketers are changing their attribution model this year • Why almost 40% of marketers spend a majority of their budgets on measurement alone • Why 69% of marketers are using dynamic email based on user behaviour • And more! See how you compare!
Tags : performance, marketing, professionals, channels, industry, advertising
     AdRoll
By: Dome9     Published Date: Apr 25, 2018
Organizations continue to adopt cloud computing at a rapid pace to benefit from increased efficiency, better scalability, and faster deployments. As more workloads are shifting to the cloud, cybersecurity professionals remain concerned about security of data, systems, and services in the cloud. To cope with new security challenges, security teams are forced to reassess their security posture and strategies as traditional security tools are often not suited for the challenges of dynamic, virtual and distributed cloud environments. This technology challenge is only exacerbated by the dramatic shortage of skilled cybersecurity professionals.
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     Dome9
By: Service Now     Published Date: Feb 09, 2018
We’re at a tipping point for customer service operations. Customers contact enterprises at a greater rate over a greater number of channels — shifting between them seamlessly and even using channels simultaneously. Enterprises react by adding headcount — an unsustainable strategy. You must transform operations by developing strength in automation, AI, and knowledge. This report reveals the top 10 customer service trends in 2018 for application development and delivery (AD&D) pros supporting customer service.
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     Service Now
By: INT_AstuteIT_ABM_DoubleTouch_BENELUX     Published Date: Feb 23, 2018
As humans, we are driven to find ways of making an increasingly complex world simpler. For both customer and marketing leaders - technology helps us to do that. For marketers particularly in Financial Services, the focus shifts from a supply-led, to a demand-led economy; the trust economy, where customer demands continue to diversify and the fastest to deliver value wins.
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     INT_AstuteIT_ABM_DoubleTouch_BENELUX
By: MindTouch     Published Date: Mar 18, 2019
Improving contact center efficiency remains a top priority for most service professionals. Yet, the impetus for doing so has shifted from a conversation about cost toward a greater focus on the customer experience. The reason is simple: contact center efficiency costs are intertwined with the customer experience. Increasingly, controlling cost in the contact center depends on the extent to which an organization can meet the growing demand for A+ customer self-service experiences. When I have a question, customers now ask, is it quick and easy to find an answer? Three important pillars of contact center efficiency now depend on the answer to this question.
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     MindTouch
By: Tenable     Published Date: Mar 07, 2018
"Learn how you can accelerate development and strengthen security – without disrupting your operations. Organizations that effectively meld DevOps and InfoSec can shift security from an afterthought to an integrated, automated, and proactive practice. By reading this paper from IDG, you’ll learn three reasons why DevOps is a game-changer for security and steps you can take foster a more collaborative and proactive approach to securing your enterprise. Topics covered include: - Adapting security testing tools and processes to the developer - Automating security into the CI/CD toolchain - The impact of secure DevOps on your bottom line - Increasing security awareness and commitment across teams This paper provides high-level guidance for DevOps and InfoSec professionals seeking collaborative, efficient approaches for strengthening application and information security."
Tags : secure devops, container security, docker, infosec
     Tenable
By: INT_AstuteIT_ABM_DoubleTouch_BENELUX     Published Date: Feb 23, 2018
Traditional organizations across the globe are transforming to compete against digital-only players, in restructuring to put the customer first. The world’s buying behavior - and people’s behavior in relation to technology - is quickly changing in connection with online distribution channels, smart devices, and their interplay with offline touchpoints. Siloed business systems and their old reporting lines need to shift, and synchronize - fast.
Tags : programme, manager, data, analyst, technical
     INT_AstuteIT_ABM_DoubleTouch_BENELUX
By: Esker     Published Date: Dec 19, 2016
There is a noticeable shift occurring in the world of order management. Traditionally, projects related to order-taking were spearheaded by the customer service department. Not anymore. The pressures of today’s global economy have forced supply chain functions to play a more direct and strategic role in reducing costs, improving the customer experience, and driving added value throughout the organization. Naturally, supply chain leaders now have a significantly higher rate of interest and involvement in order management initiatives. Supply chain leaders work in a competitive environment, and in order to get ahead of the competition, they are increasingly turning to order processing automation solutions. Find out the four key reasons automation is emerging in the supply chain. Download now!
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     Esker
By: Oracle HCM Cloud     Published Date: May 25, 2017
"Higher education is entering a historic period that has the potential to be the next golden age. Priorities are shifting to focus on improving student outcomes, institutional standing, and operational management. Technology will be a critical part of how these challenges are addressed. Ovum recommends five steps for future-proofing your techoloy foundation. Find out more."
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     Oracle HCM Cloud
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