unified customer

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By: Adobe     Published Date: Feb 08, 2016
Today, brands that can deliver a unified customer experience across all of their online and offline channels will edge out the competition. But it takes a unified organization to meet the challenge.
Tags : adobe, marketing, customer experience, channels, unified, online, offline, enterprise applications
     Adobe
By: Cisco     Published Date: Aug 27, 2015
Gartner's evaluation of 16 contact center infrastructure (CCI) vendors in its 2015 CCI Magic Quadrant report.
Tags : contact center infrastructure, unified communication, infrastructure management, crm, customer relationship management, cci solutions, enterprise software management
     Cisco
By: Microsoft Azure     Published Date: Apr 10, 2018
Learn about the five gaps that could be costing you time, customers, and profit in this digital e-book. Discover how to close those gaps and transform your people, process, and technology to better serve your customer. You’ll also learn how to: Create a unified view and deliver personalized experiences to your customers across all touchpoints and channels. Provide actionable insights to your sales and marketing team so they can work together more effectively. Bring intelligence to your data and connect it with content and processes, so you can make better, faster decisions. Transform your business by connecting sales and marketing with a shared set of successful business practices.
Tags : 
     Microsoft Azure
By: Dell EMC     Published Date: Oct 08, 2015
Download this white paper to learn how the company deployed a Dell and Hadoop cluster based on Dell and Intel® technologies to support a new big data insight solution that gives clients a unified view of customer data.
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     Dell EMC
By: Adobe     Published Date: Mar 03, 2017
Applying for and opening financial services accounts online is on the rise. And FSI marketers are feeling the pressure to make these new accounts higher quality. The Adobe guide, Acquisition Evolved, will give you three actionable ways to improve your ability to identify and convert high-value customers. Read the guide to learn: • The DNA of customer digital behavior • How to create unified customer segments with existing data • How to adopt onsite messaging to match offsite ads
Tags : fsi, adobe, customer behavior, customer segments, data
     Adobe
By: Jive Software     Published Date: Feb 24, 2014
This IDC study addresses the management challenges and subsequent best practice outcomes that can be achieved through the integration of existing enterprise social network tools with other networks or enterprise applications.
Tags : jive, idc, social business, social software, integration, enterprise social network, esn, unified communications, productivity, social networks, innovation management, socialytics, customer experience, social sales, social talent management
     Jive Software
By: HPE     Published Date: Mar 23, 2015
HP delivers the complete, end-to-end unified communication and collaboration solutions and services you need to improve decision making, increase customer satisfaction, and drive business results. HP Flex-Bundles for UCC with Microsoft Lync 2013 get you up and running quickly, and help you improve your network to grow your business. Download this white paper to learn more about how Microsoft Lync and HP can build a productive workforce.
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     HPE
By: Bright Computing     Published Date: Nov 29, 2014
Delivering a cost-effective HPC solution to Cisco Unified Computing System (UCS) customers has become easier thanks to Bright Computing. Bright Cluster Manager is a powerful software solution for managing HPC clusters cost-effectively. Cisco UCS is a highly successful integrated server solution that offers a wide range of capabilities from a single vendor. Read more to Learn how these products provide an HPC cluster solution that offers cost-saving features.
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     Bright Computing
By: Cisco     Published Date: Dec 23, 2014
Download the Cisco Mobility Solution Overview to get information on providing highly secure mobile access anytime, anywhere, building a unified platform for mobile applications, and improving relationships with customers and employees through new mobile experiences.
Tags : mobility, business solutions, cisco, mobile applications, secure mobile
     Cisco
By: AWS     Published Date: Nov 15, 2018
"To provide trusted identities and secure transactions to your customers, you want a flexible, scalable monitoring solution that offers a unified view on the Amazon Web Services (AWS) cloud. Learn how Entrust Datacard can help your organization quickly identify, resolve, and prevent issues by using a cloud-native platform to deliver seamless customer experiences every time. Watch our on-demand webinar and gain valuable insights into: • How to use a DevOps approach to monitoring • The best practices to scale your monitoring solutions • How Entrust Datacard monitors trace, syslog and metric data from sources like Amazon CloudWatch, Application Load Balancer, and Amazon Aurora"
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     AWS
By: Box     Published Date: Jun 22, 2018
• Business is changing faster than ever, and disruptors doing things in digital ways are leading the charge in just about every market. If you're not already managing your content in the cloud, it’s time to make a shift. • With Box, teams are unified, collaboration is sped up and productivity is amplified. This ebook illustrates how real Box customers are using the power of the cloud to get every part of their extended enterprise working together, from mobile productivity to streamlined business processes. o Marketing collaboration is integrated when internal teams and external partners work from one digital hub o Sales teams and workers in the field are empowered across any device with mobile productivity o HR streamlines processes for better team workflow and a stronger onboarding experience • To read how Box customers are using Cloud Content Management to enact practical transformation across teams, and to find out how you too can use Box to benefit every line of business within
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     Box
By: Genesys     Published Date: Feb 22, 2018
Your customers expect effortless and personalized engagement across all their channels. Delivering exceptional customer service requires the platform, infrastructure, applications and resources to identify, route and switch interactions seamlessly between agents and channels, while keeping relevant data available throughout the customer journey. Download this paper to learn how to: • Transform single interactions into personalized customer journeys • Empower employees with the right set of tools, including a unified desktop • Quickly deploy new technologies, like blended artificial intelligence (AI), bots and virtual assistants to exceed your customers’ rapidly evolving expectations
Tags : contactbabel, contact center, omnichannel, routing, customer experience
     Genesys
By: Citrix Systems     Published Date: Jul 25, 2016
NetScaler MobileStream™ technology from Citrix enables enterprises to do more than simply get by when it comes to the performance and security of mobile workspaces. Building on the gains derived from the core set of NetScaler functionality, NetScaler MobileStream combines a suite of multi-layer optimizations purpose-built to accelerate mobile service delivery with an essential collection of secure access and threat protection capabilities for mobile computing. The result is a unified solution that not only provides the peace of mind IT needs but also delivers the exceptional mobile experience your employees, customers and partners deserve. Put another way, the result with NetScaler MobileStream is a dramatic improvement in mobile service performance and protection that makes Citrix NetScaler® the world’s fastest and most secure delivery platform for mobile workspaces.
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     Citrix Systems
By: Attivio     Published Date: Apr 07, 2010
The wealth and volume of content and data, including new applications and data sources, cloud computing, SaaS, email, SharePoint and public content, have made information integration more important than ever.
Tags : attivio, unified information access, voc, voice of the customer, customer service, crm
     Attivio
By: Dell EMC EMEA     Published Date: May 08, 2019
Dell and its partners provide a range of solutions that enable their customers to transform the capabilities of the workforce. Dell commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential benefits and costs enterprises may realize by deploying three key Workforce Enablement Solutions, namely: - Best device experience - Unified endpoint management - Enterprise collaboration The purpose of this study is to provide readers with a framework to evaluate the potential impact of these Workforce Enablement Solutions on their organizations.To better understand the benefits, costs,and risks associated with investment in these solutions, Forrester interviewed eight large enterprise customers with years of experience using Workforce Enablement Solutions—this data was supplemented by a survey of over 700 organizations. Download this whitepaper to find out more.
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     Dell EMC EMEA
By: Comcast Business     Published Date: Feb 06, 2019
Hospitality is a customer-focused industry, with a hotel brand’s reputation and ultimate success dependent on the quality of the experience of its guests. It is no surprise then, that digital transformation efforts within the hospitality sector are focused on technologies that improve the guest experience, from check-in to check-out and everything in between. Today’s travelers are digitally savvy, using their smartphones and mobile devices for a multitude of tasks. They expect a high-quality connection throughout the property and the ability to perform certain tasks from the hotel’s app, such as checking in and choosing their own room. They expect in-room entertainment beyond basic cable and in-room digital devices they can use to order food, book a massage or control the lighting, for example.
Tags : hospitality, hospitality providers, hotel technology, motel technology, guest experience, pos, digital entertainment, wifi, hospitality technology, network, technology, digital transformation, tech future, enterprise technology, networking, sd_wan, internet, ethernet, unified communication, digital initiative
     Comcast Business
By: Comcast Business     Published Date: Feb 06, 2019
Retail has been transformed by technology in multiple ways, from the way customers interact with retailers to how products are offered and acquired. Indeed, the entire shopping experience has been redefined and expanded to enable customers to purchase products anytime, anywhere, with any device, from any number of retailers. Consumers’ changing shopping behaviors and their reliance on technology enables retailers to reach a wider swath of potential buyers, moving well beyond the borders of their physical store locations to new geographies and populations. That said, retailers must understand how to use technology effectively to draw in customers and entice them to purchase, as well as help them improve their operations and enable new, innovative ways to keep customers coming back.
Tags : retail, shopping, retailers, wifi, retail technology, network, technology, digital transformation, tech future, enterprise technology, networking, sd_wan, internet, ethernet, unified communication, digital initiative, digital first, cloud, sdn, software-defined-networking
     Comcast Business
By: Vonage Business     Published Date: Jan 19, 2018
In the digital era, the customer experience is the new battleground for differentiation. Businesses must make digital interactions personal and contextually relevant with every interaction to thrive and meet today’s consumer’s expectations. Cloud-based unified communications, integrated business applications, and CPaaS is the winning combination to enable contextual communications across the customer value chain. Download the whitepaper.
Tags : digital, transformation, communications, value chain, customer, applications, vonage
     Vonage Business
By: MobileIron     Published Date: Mar 21, 2017
As organizations increasingly use Office 365 and other cloud services on mobile devices, they need a secure mobile and cloud architecture to protect all of these apps and data on the device and in transit. It requires a comprehensive, unified approach to enterprise mobility management (EMM) that includes defense-grade security, massive scalability, a broad ecosystem of technology partners, enhanced Office 365 security, and integrated Windows 10 desktop and mobile management. And it has to provide all of this without locking customers into a proprietary technology stack.
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     MobileIron
By: MobileIron     Published Date: Mar 21, 2017
Modern enterprises are rapidly shifting core business processes away from legacy technologies and standardizing on mobile devices and cloud services. As a result, these organizations are quickly outgrowing basic mobile device management (MDM) capabilities and apps like email and calendar. Building a secure mobile and cloud architecture now requires a comprehensive approach to enterprise mobility management (EMM). It requires a unified platform with defense-grade security, massive scalability, a broad ecosystem of technology partners, enhanced Office 365 security, and integrated desktop and mobile management. And it has to provide all of this without locking customers into a proprietary technology stack.
Tags : 
     MobileIron
By: Polycom     Published Date: Feb 16, 2017
"For decade, the predominant model for deploying voice technology was on premises. However, over the past five years, the opinion of cloud-based voice services, such as Office 365, has changed dramatically. Just five years ago, the majority of businesses either felt that cloud unified communication was not viable or were taking a wait and see approach. Today the majority of respondents are planning a minor or major cloud UC purchase. For Microsoft customers, Skype for Business in Office 365 provides an excellent alternative to a traditional premises-based deployment. Download the paper for Five Do’s and Don’ts When Moving from a Premises-Based PBX to Office 365. "
Tags : polycom, business technology, o365, voice technology
     Polycom
By: Polycom     Published Date: Sep 09, 2016
For decades, the predominant model for deploying voice technology was on premises. However, over the past five years, the opinion of cloud-based voice services, such as Office 365, has changed dramatically. Just five years ago, the majority of businesses either felt that cloud unified communication was not viable or were taking a wait and see approach. Today, the majority of respondents are planning a minor or major cloud UC purchase. For Microsoft customers, Skype for Business in Office 365 provides an excellent alternative to a traditional premises-based deployment.
Tags : 
     Polycom
By: Polycom     Published Date: Aug 16, 2017
"For decade, the predominant model for deploying voice technology was on premises. However, over the past five years, the opinion of cloud-based voice services, such as Office 365, has changed dramatically. Just five years ago, the majority of businesses either felt that cloud unified communication was not viable or were taking a wait and see approach. Today the majority of respondents are planning a minor or major cloud UC purchase. For Microsoft customers, Skype for Business in Office 365 provides an excellent alternative to a traditional premises-based deployment. Download the paper for Five Do’s and Don’ts When Moving from a Premises-Based PBX to Office 365. "
Tags : polycom, office 365, cloud, voice, voip
     Polycom
By: Polycom     Published Date: Nov 29, 2016
For decades, the predominant model for deploying voice technology was on premises. However, over the past five years, the opinion of cloud-based voice services, such as Office 365, has changed dramatically. Just five years ago, the majority of businesses either felt that cloud unified communication was not viable or were taking a wait and see approach. Today, the majority of respondents are planning a minor or major cloud UC purchase. For Microsoft customers, Skype for Business in Office 365 provides an excellent alternative to a traditional premises-based deployment.
Tags : 
     Polycom
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