value add

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By: Logicalis     Published Date: Aug 20, 2014
Today’s IT organizations face huge challenges such as the ever-increasing number of applications, virtualization, the cloud, and the rising value of information stored in data centers. The combined effect of these factors is placing pressure on IT infrastructures to increase performance and operate more efficiently while reducing costs. An emerging technology, flash storage technology, is helping business and technology leaders address these issues by making their IT infrastructures more operationally efficient. Learn more in this white paper from Logicalis.
Tags : logicalis, flash storage, flash memory, data storage, solid state drives, solid state storage, it transformation, it efficiency
     Logicalis
By: Adobe     Published Date: Sep 23, 2019
While having the right tech is key to delivering great experiences, an equally important part of the equation is having the right people, processes and org structures. WHY SHOULD THE TARGET AUDIENCE CARE? Getting value from MarTech investments is top of mind for Marketing Professionals worldwide, and the number one impediment to value realization is the fact that their organizations are not properly set up to fully utlize the tools at their disposal in an effective way. Getting the “people” side of the equation right can be make all the difference in pulling ahead from competitors that are still figuring it out. SUPPORTING CONCEPTS Three best practices to design your org for successful experience delivery: Cultivate the right skills and find the right talent for customer obsession Set up org structures that encourage cross channel collaboration Embrace the possibility of using external support to address the challenges of change management
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     Adobe
By: Schneider Electric     Published Date: Nov 20, 2017
The migration of contact centers from on-premises to the cloud is well underway and dramatically changing how companies deliver customer experience. That is the most important finding in a new 8x8-CCNG survey of 154 contact center customers conducted in the U.S. and U.K. The survey suggests three quarters of companies have recognized the value of the cloud, with 25% of contact centers having fully deployed cloud today and another 28% partially transitioned. In addition, 21% have plans to migrate within the next year.
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     Schneider Electric
By: NetSpi     Published Date: Sep 20, 2019
The cloud has become a valued part of modern infrastructure and there are now more resources than ever to help organizations secure their cloud environments. Even with all of the available tools and resources, there are still a million ways to configure services incorrectly. Public and non-public breaches seem to happen weekly and the maturity of the information security program doesn’t seem to influence the likelihood of the breach. One easy mistake in a cloud environment can be disastrous and it’s reasonable to be concerned when a new breach report hits the news. Just like anything in security, there are no magic bullets, but to help address these concerns, NetSPI recommends some general guidelines to help get ahead of the cloud security curve. These are general best practices that could be applied to any portion of your IT environment, but it’s good to keep these in mind while working with the cloud.
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     NetSpi
By: Oco, Inc.     Published Date: Nov 12, 2008
Many companies have business intelligence (BI) tools and infrastructure that serve their business’ needs; however, certain functional departments, business units, or key business initiatives often don’t yet have the BI tools that they need in place.  There is a new approach to BI to address those pressing business needs that leverages the existing BI infrastructure and can deliver value to the business in weeks rather than months and at a fraction of the cost of a traditional BI solution. Learn how Complementary BI leverages Software-as-a-Service (SaaS) BI solutions to address targeted business needs in a way that complements in-house BI systems, leading to a win-win situation for business users and IT analytical tools to business users.
Tags : oco, business intelligence, software-as-a-service, roi, enterprise applications
     Oco, Inc.
By: Oracle     Published Date: Sep 25, 2019
The digital age will transform your supply chain. With hyperconnected, intelligent data at the heart of your logistics you’ll drive your company’s success. Our latest research reveals how today’s supply chain leaders create innovation, consistency and value by employing connected data. It addresses key organisational challenges that you need to be aware of. These include how to disrupt the culture of not just your team, but your whole company, to transform it into a data leader. This is a guidebook for the future of responsive, hyperconnected supply chains. Discover how to become a supply chain leader now.
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     Oracle
By: Fiserv     Published Date: Mar 02, 2018
Corporate governance. Capital Requirements. Information Security. Identifying and measuring potential risks help you connect the dots to create a sound ERM program for your organization. In today’s environment of security regulations and requirements, organizations must take a comprehensive approach to ERM to identify and mitigate potential threats. Risk is cumulative, and unidentified weaknesses can quickly spiral out of control, resulting in costly solutions that can lead to reputational damage. The first step in designing a sound ERM program is to understand which components are needed and how to implement them. Ten Steps to Enterprise Risk Management: A Comprehensive Approach Reveals the Big Picture, provides a straight-forward approach to creating a reliable, yet flexible program to address existing threats with the ability to adapt to emerging ones. In the end risk management is everybody’s job – do you have a plan in place to help your employees manage unpredictable threats and
Tags : corporate governance, capital requirements, information security, erm program, enterprise risk management
     Fiserv
By: Oracle Service Cloud     Published Date: Mar 23, 2016
This document defines Oracle’s Customer Experience (CX) Value Equation as the strategic method to identify and measure the value of organizational CX. This model was originally documented in “CX Metrics and KPIs – September 2012.” It has received wide support, and has been the #1 searched hit and downloaded CX KPI document for 3+ years – a significant achievement in this industry – in an era where concepts are replaced daily with the latest, greatest fad. Since the original publication, I have received significant feedback that has been overwhelmingly positive, but with a request to comment on additional topics – most notably: brand impact, shared services, and Oracle’s Road to Modern. This updated paper leverages the original work, adds information around these additional topics and incorporates our continued client experience.
Tags : oracle, service cloud, service management, customer interaction
     Oracle Service Cloud
By: Schneider Electric     Published Date: Mar 28, 2019
While enterprises continue to own and operate in-house datacenters, their use of colocation and other outsourcing services is growing fast. Demand for colocation and wholesale datacenters, with their readily available space and power, their professional operations teams and, increasingly, their rich connectivity and value-added offerings, has never been stronger. 451 Research forecasts that the operational square footage of the global colocation and wholesale sector will grow at a healthy 7% CAGR from 2017 to 2020.
Tags : data centers, outsourcing services, schneider electric, colocation data center, data center market
     Schneider Electric
By: Schneider Electric     Published Date: Jun 07, 2019
While enterprises continue to own and operate in-house datacenters, their use of colocation and other outsourcing services is growing fast. Demand for colocation and wholesale datacenters, with their readily available space and power, their professional operations teams and, increasingly, their rich connectivity and value-added offerings, has never been stronger. 451 Research forecasts that the operational square footage of the global colocation and wholesale sector will grow at a healthy 7% CAGR from 2017 to 2020.
Tags : data centers, outsourcing services, schneider electric, colocation data center, data center market
     Schneider Electric
By: IBM     Published Date: Jul 24, 2012
View this brief video to discover how customer analytics provides unique insights on an individual customer level that can help prevent high-value customers from leaving and sell additional services to current customers.
Tags : customer analytics, customer satisfaction, loyalty, ibm, insights
     IBM
By: Emerson Network Power     Published Date: Feb 07, 2011
In this whitepaper, we will explain trends that drive management challenges that data center operators are faced with. We will then show you the value proposition of Emerson's solutions, which can help you to: . Adapt data center infrastructure without increased cost; . Improving efficiency without added risk; . Maximize existing infrastructure investments; . Ensure availability of mission-critical services; and . Extend the life of existing infrastructure. Read on for more.
Tags : emerson, data center, automation, infrastructure, virtualization, cloud computing, cloud
     Emerson Network Power
By: Genesys     Published Date: May 14, 2013
Today, the gap between a customer’s expecta-tions and the service they receive is huge. Customers are increasingly knowledgeable about the products they use, and demand value-added, personalized customer service in real-time, using voice, text-based media types like email and chat, and social media.
Tags : genesys, customer service, social media, personalized customer service, text-based media, people management
     Genesys
By: Genesys     Published Date: Jun 11, 2013
Delivering exceptional multichannel customer service takes a coordinated effort across four dimensions — strategy, process, technology and people management.
Tags : value-added, customer service, media, voice, strategy, multichannel, people management, process
     Genesys
By: Workday     Published Date: Sep 08, 2015
This white paper reveals what is wrong with current human resources (HR) systems, and how you can optimise your investment in the people doing the work of your organisation.
Tags : delivery value add to the business, hr systems, unified hcm, unified hcm solutions, workday hcm
     Workday
By: Microsoft     Published Date: Jul 20, 2018
As a software vendor, you know that offering innovative solutions with built-in intelligence is becoming a requirement in today’s application marketplace. On top of this, you need to bring your apps to market as quickly as possible while providing more value for your customers, without incurring additional development and operating costs. Microsoft has been investing heavily in AI, extending a breadth and depth of intelligent services ready for use in the cloud. This enables you to jump in quickly to make use of existing tried-and-true AI models, and focus more effort on delivering quality products to customers. High-level services to jump-start your intelligent apps One of the key benefits of working with the Microsoft Azure AI platform is that the hard work has already been done. Developers can make use of services with pre-trained, customizable models rather than having to build their own models from the ground up. You can refine these models to better suit your customers’ needs and
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     Microsoft
By: Godfrey     Published Date: Oct 02, 2008
Differentiation is a business decision made at the highest levels about the company’s positioning and values–how the company adds value to a customer relationship. There are many ways a company can make those decisions, and many different approaches to doing so. The most successful companies adopt a positioning that offers sustainable competitive advantage–a way of adding value that competitors cannot easily duplicate.
Tags : godfrey, b-to-b, business-to-business, branding, b-to-b branding, b-to-b differentiation, brand differentiation, branding differentiation
     Godfrey
By: Oracle     Published Date: Sep 24, 2019
The digital age will transform your supply chain. With hyperconnected, intelligent data at the heart of your logistics you’ll drive your company’s success. Our latest research reveals how today’s supply chain leaders create innovation, consistency and value by employing connected data. It addresses key organisational challenges that you need to be aware of. These include how to disrupt the culture of not just your team, but your whole company, to transform it into a data leader. This is a guidebook for the future of responsive, hyperconnected supply chains. Discover how to become a supply chain leader now.
Tags : 
     Oracle
By: Sage Software     Published Date: Oct 23, 2018
Be ready for the future today, with Sage Business Cloud Enterprise Management To manage this growing technology and business complexity, modern ERP is a must for distributors. It’s needed due to: • A need for multiple sales channels, both offline and digital • Ever-growing product portfolios, including offerings that may be customized, complex or bundled • The addition of value-added services, which could include assembly and labelling • Pricing, rebates and the addition of incentives that could drive profitability • Calculation and demand complexity, which increases the need for customer segmentation Modern ERP is the driver of digital transformation for a distribution business. It can provide streamlined processes, centralize back office functions, allow new service offerings, and help in understanding profitability.
Tags : bms, enterprise accounting, enterprise intelligence
     Sage Software
By: eFax     Published Date: Aug 06, 2013
eFax Corporate is part of publicly-traded j2 Global™ Inc. (NASDAQ: JCOM). Founded in 1995, j2 Global provides outsourced, value-added messaging and communications services to individuals and businesses around the world. The Company offers fax, voicemail and document management solutions, Web-initiated conference calling and unified-messaging and communications services.
Tags : efax, value-added messaging, communications services, management solutions, unified-messaging
     eFax
By: Clearvale by BroadVision     Published Date: Aug 21, 2009
This white paper considers the drivers behind the move to e-government, the need for relationship management and the complexity of e-government value chains. It also outlines a solution that government entities can deploy to address this top priority of information management and sharing.
Tags : collaboration, egovernment, government, e-government, customer relationship management, constituent, constituents, citizens
     Clearvale by BroadVision
By: Riverbed     Published Date: Nov 02, 2016
"Visibility into the live mix of network and application activity being hosted and delivered by the IT infrastructure has always is a 'must-have' for many aspects of IT planning and operations. But the greatest value and impact is achieved when those two viewpoints are blended together into one unified view. This paper reviews the primary challenges that IT teams face in establishing unified visibility, the key requirements that management solutions must meet to address those challenges, and examines a Riverbed solution that has been specifically designed to offer a path to success."
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     Riverbed
By: Aternity     Published Date: Oct 20, 2015
This exclusive guide (a $1295 value), featuring Gartner Research, provides an overview of the five key capabilities for improving enterprise mobile workforce productivity beyond traditional monitoring. It also give you access to Gartner’s Market Guide for Mobile Application Performance Monitoring and Industry use case examples on how Aternity Mobile APM has improved both customer and workforce end user experience. The guide also explains how, when it comes to actually measuring and improving the end user experience, Aternity Mobile APM uniquely addresses what counts most to the mobile workforce – the performance of the app as it renders on any device.
Tags : mobile workforce, end user experience, aternity, mobile apm, application performance, it management, enterprise applications
     Aternity
By: Solidcore     Published Date: Jan 28, 2008
Are you about to implement change management using BMC Remedy Service Management or BMC IT Service Management for Mid-sized Businesses (a.k.a. Magic or Service Desk Express)? Have you already implemented one of these systems and want to maximize the return on your investment? Get this white paper to see how others have optimized their change management implementation approach to derive the most value from their investment by adding closed-loop control.
Tags : cmdb, change management, service management, bmc, remedy, bmc remedy, it management, roi
     Solidcore
By: HP     Published Date: May 14, 2014
This paper is the outcome of a series of in-depth interviews ESG analysts performed with senior IT professionals in various industries. The objective was to determine the direct and indirect value customers derive from using HP Converged Storage solutions to address their primary storage needs, and more specifically their returns on information—such as gaining more value from corporate data for better decisions; infrastructure—in the form of lowering costs and increasing infrastructure agility; and individuals—including time savings and reduced management complexity.
Tags : storage, real world roi, hp 3par, hp converged storage, storage solutions, it management, enterprise applications
     HP
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