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Putting the ROI into ITIL


Demonstrating ROI for service management investments can be difficult, especially with multi-phase deployments like ITIL that can require significant up-front investment in exchange for returns produced in the future.  Learn how setting milestones and measuring the value of each phase of an ITIL implementation can help prove the project’s value and shape its focus.

Tags : itil, roi, service, service management, solidcore, return on investment, cmdb, change management

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Published:  Jan 07, 2008
Length:  5
Type:  White Paper