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IT Service Level Agreements: Proving the Business Value of Data Protection

By: Bocada
Bocada

The paper then reveals a methodical, step by step process for implementing an SLA, from drawing up the initial requirements, to using the SLA to drive continuous improvements that are squarely focused on strategic business value.

Tags : service level, sla, service level agreement, service-level agreement, business management, business value, service management, itsm


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Published:  Aug 21, 2009
Length:  10
Type:  White Paper