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VMware Virtual Desktop Infrastructure Connects Bell Canada for Optimized Customer Care

VMware Dell

Bell Canada began an initiative to provide desktop solutions at reduced costs. With 8,000 call center agents, Bell Canada faced hardware attrition and rising costs. Streamlining systems, facilitating outsourcing and increasing capabilities to telecommute would reduce costs while improving service. This would require creating customized workstations for users. Bell Canada approached VMware Partner CGI Group Inc., which provides end-to-end IT and business process services, for a solution.

Tags : vmware, call center, virtualization, virtual machine, virtual workstation, telecom, bell canada


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Published:  Jul 02, 2008
Length:  3
Type:  Case Study