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VMware Virtual Desktop Infrastructure Reduces IT Costs for IRMC Call Centers

VMware Dell

In this case study, you'll discover the tangible benefits to IRMC when they used VMware Virtual Desktop Infrastructure to virtualize their call center operations and support multiple call centers from a central data center. Their IT staff achieved increased flexibility, faster provisioning, redeployed IT staff, reduced IT costs, and improved competitiveness. Finally, review a detailed financial analysis to back up IRMC's 73% annual ROI, and see how they saved.

Tags : call center, vmware, virtual, virtualization, virtual machine, callcenter, it savings, cost savings


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Published:  Jul 02, 2008
Length:  4
Type:  Case Study