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Seven Reasons Why SIP Will Improve Your Customer Care Strategy

Genesys

In this document, Opus Research offers seven ways SIP (Session Initiation Protocol) can revolutionize customer care in your enterprise. More specifically, we evaluate deployments that involve SIP and provide case studies that integrate Genesys SIP the Customer Interaction Manager (CIM), Genesys Voice Platform (GVP), and Business Process Routing from Genesys Telecommunications Laboratories.

Tags : genesys, sip, session initiation protocol, customer integration manager, genesys voice platform, voip, crm, enterprise applications


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Published:  Jan 27, 2009
Length:  10
Type:  White Paper