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IBM Case Study: Customer Engagement through Websphere

By: IBM
IBM

The traditional view of online transactions is anchored on the idea that online stores are first and foremost a venue for transactions, which, by and large, tend to be tightly structured interactions involving the buyer and the retailer. Within this interaction, the retailer’s key job is to provide customers with the information they need to purchase–such as pricing, product descriptions and orderly merchandising–and to deliver all within the context of a superior customer experience. However, the way customers are seeking and processing this information is beginning to change, and that’s expected to have a big impact on tomorrow’s online experience.

Tags : ibm, online transactions, customer experience, online experience, moosejaw, customer satisfaction, purchasing, ecommerce


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Published:  Mar 04, 2009
Length:  4
Type:  White Paper