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2009 Top 10 IT Service Management (ITSM) Vendor Report - Independent Research

Business-Software

With help desk automation, companies can increase collaboration and information-sharing among the various departments that play a role in customer satisfaction, including customer service, product development, and quality assurance, as well as field consultants and support staff. Additionally, help desk automation can tightly integrate both internal and external support processes. Learn more today!

Tags : itil, itsm, service management, help desk, automation, customer satisfaction, loyalty, retention


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Published:  Apr 02, 2009
Length:  48
Type:  White Paper