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The High Performing IT Support Organization

Subrago

The key objective of this white paper is to highlight the key issues and discuss processes and controls required to build a high performing IT support organization.

Tags : it support, subrago, it costs, customer transaction, high performing it support, it dependency, tolerance level, production services, change management, itil, itil v3, efficiency, it infrastructure, cab, change advisory board, segregation of duties, zero down, metrics, hardware performance, database performance


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Published:  Apr 30, 2009
Length:  8
Type:  White Paper