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Best Practice Insights: ITIL Service Operation

BMC ESM

Service Operation, the fourth book in the IT Infrastructure Library (ITIL) Version 3 publications, assists readers in developing management practices to ensure customers are satisfied and receive the value they expect. BMC experts have compiled an overview based on Service Operation, including valuable commentary, practical guidance and real-world examples.

Tags : bmc esm, itil service operation, itil, application management, business service management, confirguration management system


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Published:  Nov 06, 2009
Length:  1
Type:  White Paper